Top Tech Jobs & Startup Jobs in Salt Lake City, UT

As Sr Manager of Customer Experience Operations at GitLab, you will lead operations teams, partner across departments, and drive process improvements in customer success and financial operations.

Lead a global End User Services team delivering 24/5 support for GitLab's SaaS toolstack. Own EUS strategy, incident/request/problem/change management, SLAs, CSAT, asset and SaaS lifecycle, and scale support via automation, self-service, and AI. Partner cross-functionally with People, Security, IT Engineering, Workplace, Finance, and Procurement to optimize onboarding, tooling, vendor relationships, and operational KPIs.

Lead GitLab's pipeline growth strategy and operating cadence to drive predictable, scalable pipeline and revenue outcomes. Partner cross-functionally to set targets, capacity plans, and program mix; define global pipeline standards, hygiene, and taxonomy; run pipeline reviews and governance; and deliver analytics, dashboards, and recommendations to improve forecast accuracy, conversion, velocity, and execution quality across inbound, outbound, partner, and expansion motions.

Manage the entire New Product Introduction lifecycle, coordinating cross-functional teams and maintaining project plans and status reports to ensure timely product launches.

Manage end-to-end programmatic campaigns across Display, OLV, CTV, DOOH, Audio, and Native. Execute campaign setup, trafficking, QA, optimization, and reporting using DSPs (DV360, Amazon DSP), analytics tools, and attribution models. Negotiate PMP deals, manage audiences and data segments, collaborate cross-functionally, and deliver data-driven insights to maximize client ROI.

Lead the Customer & Application team, manage engineers, coordinate development efforts, drive Agile processes, and mentor team members for continuous improvement.

Lead complex enterprise sales cycles to acquire and expand multi-million dollar accounts. Architect territory and account plans, manage pipelines and forecasts, map customer IT architectures to Cloudflare reference architectures, lead virtual cross-functional teams, negotiate large contracts, and act as a trusted advisor driving digital transformation and long-term customer adoption.

Lead and develop a national B2B sales organization: manage quota-carrying AEs, coach through complex deals, drive pipeline/forecasting discipline, enablement, cross-functional alignment, participate in customer meetings and negotiations, and scale sales processes and playbooks.

Lead and grow a hands-on Maps & Search engineering team owning home search across web and mobile. Set technical direction, contribute to code, and scale a high-throughput search platform (~1B monthly requests). Improve relevance, latency, and reliability, integrate AI/LLMs into discovery and ranking, and drive delivery from roadmap through incidents and production operations.

Lead and scale Product Design at Luxury Presence: define design vision and standards, partner with Product and Engineering to improve retention and WAUs, hire and develop designers, and integrate AI tools to increase design velocity while maintaining quality.

Lead day-to-day billing operations and a team handling customer billing support, AR, collections, dispute resolution, and billing systems. Own order-to-cash processes, vendor relationships, credit/refunds, escalations, and reporting. Build scalable processes, drive cross-functional resolution, and improve billing accuracy and client experience.

Part-time remote legal internship supporting regulatory and marketing compliance. Conduct FDA/FTC and advertising legal research, review marketing materials, draft memos, assist with contract lifecycle and corporate records, and support policy and training development.

Lead CRM strategy and execution across four mattress brands, owning email and SMS platforms, lifecycle journeys, testing roadmap, vendor relationships, analytics, budget, and a four-person team to drive revenue and engagement.

Partner with Account Executives to shape deal strategy, run discovery, deliver customized product demonstrations, and map customer challenges to technical solutions. Support RFIs/RFPs, analyze competitive positioning, and act as a cross-functional liaison to Product, Engineering, and Customer Success to drive measurable outcomes for mid-market customers.