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Lead demand generation strategy and execution for healthcare SaaS products, driving pipeline and revenue across SMB and velocity markets. Own GTM and PLG programs, campaigns, attribution, marketing technology, AI adoption, GEO strategy, budget allocation, and performance optimization. Partner with sales, operations, product marketing, and customer success while coaching a hands-on demand generation team.

Leads Forter’s AMER Customer Success organization, managing three leaders and 20+ individual contributors. Owns gross and net revenue retention, renewal strategy, expansion opportunities, escalated client issues, team development, and executive customer relationships. Partners with Sales, Marketing, Finance, Product, and other cross-functional teams to align account plans, forecasting, and product insights. Requires extensive enterprise SaaS customer success and management experience, strong leadership, communication, analytical, and problem-solving abilities.

Assist walk-in customers with building-material product information, project advice, estimates, quotes, and transactions. Follow up on online quotes, cold call prospective leads, support outside sales representatives, and conduct inventory cycle counts. Complete training on products, the POS system, and paperwork while helping meet sales and profit goals.

Coordinates recruiting, onboarding, employee records, HR systems, benefits communications, employee support, and routine HR administration. Maintains confidential documentation, prepares reports and materials, coordinates events and vendors, supports employees across shifts, and escalates sensitive matters to the Senior HR Generalist. Requires bilingual English and Spanish fluency, strong organization and communication skills, attention to detail, and proficiency with Microsoft Office.

Staff Accountant responsible for general ledger activities, journal entries, account reconciliations, financial statement preparation, variance analysis, invoice processing, bank reporting, internal controls, and audit support. The role also involves maintaining accounting records, documenting processes, cross-training within the department, supporting special projects, and serving as backup for departmental functions.

Supports sales, strategic accounts, and dealer principals with product specifications, pricing proposals, vendor quotations, presentations, client meetings, order entry, and project documentation. Maintains client standards and finish schedules while providing administrative and customer support. The role requires strong communication, interpersonal sales ability, organization, and familiarity with contract furniture products.

Creates persuasive bilingual English and Arabic copy for web, print, and social media. Collaborates with marketing on content strategies, edits and proofreads materials, researches trends and audience preferences, adapts content for different cultural contexts, and manages multiple projects and deadlines while maintaining brand consistency.

Coordinates Communications & Marketing projects from intake through completion, managing schedules, creative briefs, workflows, vendors, print orders, deliverables, meetings, and department calendars. The role facilitates collaboration across internal teams and external partners, supports print and digital media production, tracks project metrics, improves processes, and ensures deadlines align with organizational marketing priorities.

Oversee a portfolio of captive insurance clients, including financial reporting, accounting reviews, statutory and regulatory filings, audits, examinations, and board meeting preparation. Serve as the primary client relationship manager while coordinating with regulators, auditors, actuaries, tax advisors, and service providers. Lead account teams, review work product, mentor junior staff, and ensure timely compliance and high-quality client service.

Oversee assigned procurement categories across a multi-site healthcare organization. Manage vendor strategy, performance, contracts, pricing, standardization, and negotiations while partnering with Operations, Finance, Accounts Payable, Legal, and clinical leaders. Analyze spend and savings opportunities, support vendor onboarding and transitions, resolve invoice discrepancies, maintain category standards, and guide practices and ASCs on purchasing expectations. The role also supports integrations, vendor rationalization, reporting, and category roadmaps.