Top Customer Success Jobs in Rochester, NY
The Senior Customer Success Manager at NICE Actimize manages post-sales relationships for strategic accounts, focusing on customer loyalty and revenue retention. Responsibilities include leading client engagements, ensuring timely renewals, driving customer satisfaction, and identifying upsell opportunities, all while collaborating with internal teams to optimize customer success.
The Support Representative will address client needs by answering calls, responding to inquiries through various communication channels, and providing solutions or escalating issues as necessary. They will build relationships with users, utilize CRM tools effectively, and ensure high-quality customer service while adhering to company policies.
The Merchant Enablement Specialist will manage relationships with merchant partners, analyze performance to recommend improvements, ensure seamless integration of PublicSquare products, and drive merchant engagement. Responsibilities include onboarding, consulting, and contributing feedback for product development based on merchant interactions.
The Jr. Customer Support Engineer will create and manage document templates for an automation platform, update client configurations, and collaborate with team members to support client needs. This entry-level role offers training and development opportunities in programming and technical skills.
The Customer Security Advisor guides clients in enhancing their application security by developing actionable roadmaps, delivering professional services, and fostering a proactive security culture. The role involves collaboration with technical teams, tracking KPIs, and leading transformations across organizations.
As an Onboarding Analyst, you will assist VIP clients with setting up their sales tracking in our system. The role focuses on customer success rather than support, requiring strong communication skills and attention to detail. You'll interact with marketing software and contribute to significant growth opportunities within the company.
As a Client Partner at 10Pearls, you will drive business growth by managing client relationships, understanding their needs, and negotiating contracts. You'll work to build strong connections in the financial services and healthcare sectors while collaborating with executive teams to pursue new business opportunities and enhance customer success initiatives.
As a Customer Onboarding Manager at Tekmetric, you'll become a product expert, assist new customers with implementation, ensure they receive superior service, and collaborate with various teams. You will establish relationships with customer stakeholders, manage data migrations, and continually improve onboarding processes based on customer feedback.
The Customer Success Manager at Glia will establish and maintain consultative relationships with key clients, providing strategic direction, creating performance reports, and collaborating across teams to enhance customer experience with the platform. Responsibilities include implementing solutions and conducting training initiatives based on client needs.
As a Customer Success Specialist, you will manage client portfolios, provide personalized service, onboard customers, and drive product adoption. You will collaborate with various departments to enhance customer satisfaction and retention, address high-level inquiries, and collect product feedback to improve the client experience.
Top Companies in Rochester, NY Hiring Customer Success Roles
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