Top Customer Success Jobs in Rochester, NY
As an English Speaker Diarization Specialist, you will review audio files, identify speakers, and add timestamps for speaker turns. This role is flexible, allowing you to work at your own pace, and aims to support the development of AI-powered speech recognition technology.
The Renewals Specialist is responsible for managing account renewals, coordinating with Customer Success and Account Executives to enhance the customer experience, drive subscription revenue, and facilitate contract processing. The role involves negotiation with customers, updating renewal forecasts, promoting upsells, and providing feedback on renewal processes.
As a Customer Success Manager, you will build and maintain relationships with customers, serve as the voice of the customer, analyze customer data to inform product development and promote customer retention, while also acting as an advocate within the organization.
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The Bilingual Customer Support Engineer at FireMon provides exceptional customer support for technical issues related to FireMon products. Responsibilities include managing and prioritizing customer tickets, conducting troubleshooting, collaborating on projects, and maintaining high standards of customer service. This position also requires flexibility for on-call shifts in a 24/7 support environment.
The Sanctions Specialist will support Mercury's efforts to monitor and mitigate sanctions risks, conduct watchlist screenings, document decisions, respond to requests, and ensure customer experience is maintained while safeguarding against sanctions violations.
As a Customer Support Representative at Descript, you'll provide personalized multi-channel support to customers, troubleshoot issues, and update clients on their requests. Experience with multimedia editing software and CRM tools is essential. You'll champion customer needs and collaborate effectively with your team.
The Sr. GTM Enablement Specialist will enhance seller performance and facilitate GTM enablement through content creation, strategic management of tools like Highspot and Confluence, and collaboration with GTM teams to drive revenue. Responsibilities include auditing training programs, optimizing enablement content, and creating onboarding and upskilling programs.
As an Operational Reporting Specialist, you will manage financial operations and reporting by ensuring accurate monthly reports, performing cash reconciliations, and analyzing discrepancies to support financial accuracy and partnership initiatives.
The B2B Client Success Manager is responsible for managing specific client accounts and ensuring the successful delivery of marketing programs. This includes overseeing project execution, preparing performance reports, and making strategic recommendations to improve campaign effectiveness.
The Remote Tagger / Metadata Specialist will focus on quality control of media asset metadata for a project within a media/entertainment organization. Responsibilities include editing, reviewing, and enhancing data records while ensuring effective communication with the project team to meet goals.
Top Companies in Rochester, NY Hiring Customer Success Roles
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