Top Customer Success Jobs in Rochester, NY
The Contract Senior Study Start-Up Specialist oversees and leads all start-up activities for assigned clinical studies, ensuring compliance with regulations and internal procedures. Responsibilities include preparing necessary documentation for ethics and regulatory approvals, maintaining study start-up metrics, guiding Clinical Trial Managers, and supporting patient recruitment efforts. They also negotiate study budgets and contracts while continuously seeking improvements in the start-up process.
The Customer Acquisition Manager at Automattic will develop and implement paid media strategies to acquire and monetize customers. Responsibilities include optimizing SEM campaigns, improving conversion rates, exploring new channels for growth, and analyzing performance metrics to drive strategic marketing decisions.
As a Happiness Engineer, you will assist customers through various communication methods, solve technical issues, and provide proactive support to ensure a positive experience with our products. Strong communication skills and a customer-centric attitude are essential, along with experience in technical support or customer success, particularly with WordPress.
The Customer Implementation Specialist at Transfr will manage the setup and rollout of training solutions for clients, ensuring effective implementation and strong client relationships. Key responsibilities include on-site installation, client training, troubleshooting, and project coordination with internal teams. The role supports relationship management by regularly interacting with clients to ensure successful implementation and gather feedback for improvements.
The Customer Support Analyst is responsible for analyzing customer support data to provide insights that enhance decision-making and improve user experience. This role entails data collection, reporting, tracking key performance metrics, analyzing customer feedback, and collaborating with cross-functional teams to identify process improvement opportunities using the latest technologies.
The Training Specialist 3 will manage technical training programs, serve as a Subject Matter Expert on various Navy systems, and provide instruction on TACNET operations while also coordinating training events and support for program management reviews.
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As a Technical Customer Success Manager, you'll be the primary post-sales contact for major customers, ensure effective communication, manage customer accounts, oversee implementations, and help customers realize business value through Kong's API platform. You'll collaborate with internal teams and tackle complex technical challenges, all while striving for customer satisfaction and expansion.
The Environmental Compliance Specialist coordinates air quality compliance programs, ensuring adherence to regulations. Responsibilities include overseeing emission monitoring, assisting with audits, developing training programs, and maintaining compliance documentation. The specialist will also support management with regulatory reviews and maintain environmental files.
The Enterprise Customer Success Manager at Canonical is responsible for fostering customer relationships, onboarding new clients, managing complex projects, and identifying growth opportunities. The role demands excellent communication skills to collaborate cross-departmentally and enhance customer satisfaction while leveraging Canonical's wide array of products.
As a Customer Success Manager, you will maintain strong relationships with clients, assist with onboarding, drive product adoption, identify at-risk customers, and proactively review account metrics. You will work closely with internal teams to ensure customer needs are met, while addressing inquiries and promoting self-serve resources for users.
Top Companies in Rochester, NY Hiring Customer Success Roles
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