Top Customer Success Jobs in Rochester, NY
The Provider Outreach Specialist will engage healthcare providers in Florida and Georgia to promote tobacco cessation resources. Responsibilities include planning outreach activities, delivering training on tobacco interventions, managing communications and documentation, and reporting on progress. The role requires travel within the states to effectively meet with providers.
The Partner Success Manager II at eHealth plays a critical role in managing strategic partner accounts, focusing on business growth, customer acquisition, and partner success. The manager develops strategies, builds relationships, identifies challenges, and ensures a high-quality service experience for partners, while also mentoring junior staff and addressing various technical and operational needs.
The Senior Customer Success Associate at Raptor Maps will lead customer relationships in the solar PV industry, ensuring successful onboarding and driving renewals and expansions. This role involves managing customer outcomes, developing success plans, and collaborating with cross-functional teams to enhance customer satisfaction and drive growth.
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As a Principal Customer Success Manager, you will serve as a trusted advisor to high-value accounts, utilizing your product knowledge to enhance customer value. Your role includes building customer relationships, monitoring usage trends, and identifying growth opportunities while collaborating with internal teams for seamless customer experiences.
As a Senior Community Manager for Trust and Safety, you will monitor platform health, manage user feedback on safety issues, assess community rules, analyze policies, and collaborate with teams to enhance user safety and experience. You will also handle escalations related to content safety and emergencies, needing to navigate complex cultural contexts.
The Customer Experience Representative handles incoming service calls and emails, resolves customer issues efficiently, documents claims patterns, and ensures customer satisfaction while meeting revenue goals. They contribute to process improvements and promote brand engagement.
As the Manager of Customer Accounts, you will lead a team of Account Managers to ensure exceptional service and proactive customer engagement for schools using the Brightwheel platform. Responsibilities include monitoring performance metrics, coaching team members, driving continuous improvement, and fostering a collaborative team culture in a fully remote setting.
As a Contracts Specialist, you will manage the contract lifecycle, draft and review contracts, ensure compliance with regulations, and collaborate with Sales and Customer Support teams. You will provide insights on contractual risks and monitor compliance throughout the process.
As a Customer Success Manager at Runway, you will be the primary contact for enterprise customers, ensuring they have a positive experience and derive maximum value from the company's services. Your role will involve onboarding customers, strategizing for engagement and growth, and leveraging analytics to monitor customer health and satisfaction. Key activities include collaborating with teams on customer support, documenting success stories, and translating customer feedback into insights for product improvement.
The Customer Assurance Manager will ensure that customers achieve their desired outcomes with Optimal Dynamics' logistics solutions. Responsibilities include driving product adoption, building strong customer relationships, managing customer success journeys, addressing challenges, and identifying growth opportunities. This role also involves coordinating with internal teams for seamless support and conducting training sessions for customer onboarding.
Top Companies in Rochester, NY Hiring Customer Success Roles
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