Top Customer Success Jobs in Rochester, NY
The Patient Engagement Specialist will connect insurance plan members with healthcare services by conducting outreach through calls, texts, and emails. The role includes scheduling telehealth appointments, educating patients about their insurance benefits, managing patient inquiries, and achieving outreach goals, while maintaining effective communication and relationships with patients and healthcare providers.
The Payments and Risk Specialist manages disputes, chargebacks, and payment-related queries while ensuring compliance with payment regulations. They analyze transaction data for fraud detection and optimize payment processes in collaboration with internal teams, enhancing payment functionality and reducing risk exposure.
The Solution Specialist at Harness will work closely with engineers and executives to architect optimized CI/CD processes and implementations, ensuring customer satisfaction and technical success. Responsibilities include analyzing existing tools, consulting on best practices, and documenting processes for onboarding success.
The Manager of Client Enablement leads a team to enhance client satisfaction through effective onboarding, training, and support for an ecommerce SaaS platform. Responsibilities include developing training programs, managing client accounts, optimizing processes, and improving client retention, while collaborating with sales and engineering teams.
The Cloud Support Specialist is responsible for providing advanced technical support for cloud-based software products, resolving complex customer issues, and offering expertise in SQL Database Administration. The role includes assisting with cloud administration, software upgrades, and creating knowledge base articles for troubleshooting.
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A Cisco Customer Success Manager at AHEAD supports strategic customer relationships, ensures adoption and consumption of Cisco solutions, drives account growth, and handles event remediation. Responsibilities also include measuring business impact, identifying renewal opportunities, and utilizing Cisco's CX Tools.
The Senior Customer Success Manager at People.ai acts as a trusted advisor for enterprise and mid-market customers, overseeing account planning and success strategies. The role focuses on driving customer adoption by identifying expansion opportunities and ensuring measurable outcomes. Key responsibilities include maintaining relationships, executing engagement strategies, and collaborating with internal teams to optimize customer success and retention.
Customer Success Manager responsible for building relationships with nonprofit customers, supporting fundraising efforts, and optimizing fundraising strategies using Givebutter's platform. Key responsibilities include serving as a lead contact, providing training and product education, analyzing feedback, and assisting in creating educational materials.
The Pavilion Payments Technical Implementation Specialist assists in organizing and executing new and existing gaming property installations related to systems, networks, software, and hardware setup. They provide technical support in person, over the phone, and email, and assist in testing new product releases. Responsibilities include on-site and remote installations, project planning, creating technical documentation, hardware tracking, and customer interactions.
The Client Service Manager is responsible for overseeing client relationships and ensuring the accurate administration of equity plans, including reporting, stock issuance, and compliance. They must manage multiple clients, interface with third-party vendors, and work collaboratively within their team to deliver high-quality service and resolve issues.
Top Companies in Rochester, NY Hiring Customer Success Roles
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