Top Customer Success Jobs in Rochester, NY
The Blaster role involves providing blasting services at customer sites, conducting field tests for explosives, interpreting drill patterns, arranging detonations, and ensuring safety protocols are followed. Responsibilities include coordinating with personnel, completing necessary paperwork, and complying with safety regulations and policies.
The Customer Experience Specialist role involves providing exceptional service to customers reaching out via phone, email, and chat. Responsibilities include managing live event support, troubleshooting technical issues, documenting interactions, processing sales inquiries using CRM, and providing administrative support to the sales team.
As a Participant Support Specialist, you'll support Spanish-speaking customers by providing tier 2 educational and technical assistance. You'll manage inquiries via phone and email, troubleshoot technical issues, maintain product tools, and collaborate with various departments to ensure customer satisfaction.
The Customer Support Team Leader will lead, coach, and develop a team of customer support agents to achieve high performance in customer service. Responsibilities include providing feedback, handling escalations, setting goals, and contributing to process improvements, while ensuring customer satisfaction and operational efficiency.
As a Procurement Specialist, you will review and process purchase requests and orders, negotiate contracts with vendors, and collaborate with internal teams such as IT and finance. Your role will focus on ensuring compliance with company policies and identifying cost-saving opportunities through vendor analysis.
As a Customer Success Manager, you will support customers with BuildOps software through various communication methods, ensure customer satisfaction, troubleshoot issues, document feedback, and collaborate with the internal team while also traveling to customer sites for implementations.
As a Telemarketing Representative, you will be responsible for making outbound calls, managing inbound inquiries, and maintaining customer relationships to support sales efforts. You'll strive to achieve sales goals, log customer activities, and utilize company systems for effective customer and sales management.
As a Desktop Support intern, you will assist with hardware requests, password resets, and troubleshooting issues. You'll work closely with a mentor on daily tasks and projects, gaining valuable experience through a summer internship program, culminating in a presentation to senior leadership about your key initiatives and findings.
The Customer Success Manager at Q2 will build and maintain relationships with clients, participate in client implementations, analyze customer needs, ensure issue resolution, manage contract renewals, identify cross-sell opportunities, and provide training and support.
As an L2 Support Representative, you will enhance customer satisfaction by resolving escalated tickets, assisting the L1 support team, and providing expert assistance on property management platforms. Responsibilities include monitoring support channels, developing documentation, and measuring support trends to ensure exceptional customer experiences.
Top Companies in Rochester, NY Hiring Customer Success Roles
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