Top Tech Jobs & Startup Jobs in Rochester, NY

Lead execution of social media, PR, and internal communications. Manage community engagement, social listening, content publishing, KPI tracking, byline and award submissions, employee advocacy, and executive updates. Collaborate with cross-functional teams and PR agency, maintain brand consistency, and introduce AI-driven communications efficiencies.

Own the full enterprise sales cycle for named accounts, position monday.com solutions and AI agents to drive customer ROI, coordinate cross-functional support, negotiate contracts, and act as escalation contact to maximize customer value and retention.

Manage an enterprise portfolio end-to-end to drive adoption, retention, renewals, and expansion. Use customer health and utilization data to forecast risk, recommend corrective actions, and enable customers to realize value. Build executive relationships, guide implementations and learning strategies, and collaborate with sales to meet gross and net retention goals.

As a Technical Account Manager at mabl, you will manage relationships with enterprise customers, guide their use of mabl's testing platform, troubleshoot implementation issues, and advocate for their success internally.

Lead and mature detection and incident response lifecycle, run day-to-day SOC operations, manage on‑call readiness, drive SIEM detections and automation, coordinate cross‑team responses, maintain playbooks and run readiness exercises, mentor analysts, and ensure regulatory and post‑incident improvements.

Write, edit, build, and QA sponsored email campaigns; set branded email standards; develop and coach AI-assisted production workflows; analyze email performance and report monthly; manage multiple high-volume assignments and flex into other branded content formats.

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

Lead product strategy and go-to-market efforts for the Power & Energy Transition business, collaborating across functions and engaging with customers while monitoring performance metrics.

The VP of Finance will lead financial strategy, oversee budgeting and forecasting, manage investor communications, and shape company direction in the AI market while supporting cross-functional teams.

As a Software Engineer at iManage, you will design, build, and deliver solutions while collaborating within cross-functional teams, especially with Japanese and English speaking customers.