Top Tech Jobs & Startup Jobs in Rochester, NY

Build and own mission-critical full‑stack features for a cannabis ERP and commerce platform. Work across product, design, and support to deliver high-quality code, tests, and AI-native workflows; define timelines, communicate progress, and ensure data integrity and compliance.

Lead customer implementations by configuring the Plenful platform, engaging clients, providing omnichannel support, developing best-practice documentation, and collaborating with Sales, Account Management, Product, and Engineering to drive adoption, feedback, and expansion.

Own end-to-end lifecycle messaging and retention in Braze (email, push, in-app). Build automated onboarding, retention, and win-back flows; create segmentation and journeys; run A/B tests; design promotions and loyalty features; track activation-to-retention KPIs and analyze cohorts to drive growth.

Serve as first point of contact via phone, chat, email, and portal to troubleshoot and resolve customer issues. Maintain case records, prioritize by SLA/severity, identify workarounds, and meet monthly customer satisfaction goals.

Lead mid-market and enterprise product marketing: own end-to-end product launches, build positioning and competitive strategy, create field enablement to accelerate deals and retention, and partner with sales, product, customer success, and demand gen to drive segment growth.

Support research and analysis of social and environmental impact for investments, focusing on climate risk and greenhouse gas management. Conduct market and company research, synthesize findings, prepare analyses and presentation materials, and support deal teams and portfolio engagement on responsible investing and sustainability topics.

Build dashboards and reports tracking enrollment, attendance, engagement, and attrition. Develop predictive models to identify at-risk students, analyze withdrawal causes, monitor early-warning indicators, partner with cross-functional teams to design retention interventions, and present insights to leadership while supporting data pipeline accuracy.

Act as the first point of contact for prospective small and mid-sized wellness studios. Drive outbound outreach via phone, email, social, and SMS; qualify leads; book demos for AEs; maintain HubSpot records; collaborate with marketing; and nurture prospects until ready to convert.

Provide advanced remote and onsite technical support for multiple clients in an MSP environment, manage network/datacenter/security/voice technologies, act as escalation point, use monitoring and ticketing tools, interact with vendors, produce service reports, and participate in occasional on-call rotation.

Lead product marketing for Business Development to drive referral demand from primary care, health systems, and partners. Own positioning, messaging, persona development, sales collateral, and campaign briefs. Partner closely with sales, demand-generation, and clinician recruiting; embed in field and maintain competitive intelligence and lifecycle strategies to measure and optimize performance.