Top Tech Jobs & Startup Jobs in Rochester, NY

Designs, develops, and optimizes Microsoft Power Platform applications, workflows, web applications, and reporting solutions. Translates business requirements into scalable solutions using Power Apps, Power Automate, Power BI, SharePoint, and Dataverse. Creates system documentation and SOPs, troubleshoots technical issues, supports deployments, and collaborates with cross-functional teams on requirements, estimates, prioritization, and post-deployment performance reviews.

Provide empathetic, accurate support to clients and employees navigating education benefits, loan forgiveness, tuition assistance, repayment assistance, and refinancing. Respond through phone, email, chat, SMS, and ticketing systems; resolve non-technical issues using approved workflows; assess needs and documentation; collaborate on escalated cases; identify workflow improvements; and maintain detailed CRM case records.

Lead Salesforce development and integrations across Health Cloud, Service Cloud, and Marketing Cloud. Design and review Apex, Visualforce, LWC/Aura, optimize SOQL and bulk processing, manage CI/CD and version control, enforce security/compliance (HIPAA, SOC2), implement test automation, and coordinate releases and environment deployments while collaborating with admins, stakeholders, and other IT teams.

Lead engineering execution and technical direction while remaining approximately 75% hands-on. Responsibilities include developing LLM- and AI-powered products, coding, code review, debugging, platform performance, sprint planning, cross-functional coordination, technical mentorship, recruiting, and supporting engineers’ growth. The role partners closely with founders and product teams and offers a path toward Engineering Manager responsibilities.

Owns complex Tier 2 and Tier 3 customer support issues for SaaS products, using SQL, logs, sandboxes, and cloud infrastructure knowledge to troubleshoot and resolve problems. Builds customer relationships, documents cases in Zendesk, coordinates with Development, QA, Implementation, and Product teams, mentors junior support staff, contributes to knowledge-base content, and improves support processes. The role also supports implementation-to-production transitions and applies AI tools to enhance support workflows.

Operate and maintain AWS infrastructure, including EKS, EC2, RDS/Aurora, ElastiCache, S3, and IAM. Manage deployments, build reusable Terraform modules and Helm charts, maintain GitLab CI templates, troubleshoot networking, IAM, and Kubernetes issues, and improve observability and platform stability with Datadog. Partner with application teams to communicate platform standards and participate in production on-call ownership.

Leads cross-functional supply chain and logistics improvement projects, distribution center automation and process optimization initiatives, and PMO standardization. Manages project scope, plans, budgets, vendors, communications, and global stakeholders. Coaches project leaders, trains teams on project methodologies, and drives operational excellence across 3M Global Logistics.

Own and mature the company’s global privacy program, including OneTrust consent management, data subject requests, privacy impact assessments, regulatory compliance, privacy policies, and AI governance. Draft and negotiate commercial contracts, DPAs, SCCs, and related data provisions. Manage legal operations, outside counsel, spend tracking, CLM processes, and reporting while supervising a Legal Operations Manager and advising Sales, Procurement, Partnerships, Product, and Information Security.

Develop machine learning and AI models using clinical, claims, and social determinants of health data to improve pediatric patient outcomes. Partner with stakeholders and cross-functional teams to define requirements, optimize data collection, build data assets, conduct exploratory analysis, and deliver strategic and patient-care insights. Query Snowflake independently and present findings to nontechnical staff.

Owns Meta and TikTok paid social for auto insurance, including budget and bid strategy, margin performance, creative testing, attribution, compliance, landing-page optimization, and channel scaling. The role requires hands-on daily buying, direct accountability for contribution margin, collaboration with creative, product, compliance, and insurance leadership, and development of a repeatable paid-social playbook.