Top Tech Jobs & Startup Jobs in Rochester, NY

The Senior Technical Customer Success Manager will manage customer relationships, drive product adoption, and handle technical challenges in a SaaS environment, especially in cybersecurity.

Owner of the embedded Linux platform on NVIDIA Jetson-based edge systems. Integrate and maintain ROS2 sensor nodes, develop drivers, OTA pipelines, on-device AI inference (TensorRT/CUDA), networking and secure connectivity, ensure reliability in maritime environments, and triage field issues while collaborating across hardware, cloud, and AI teams.

Lead delivery and oversight of internal and client projects, ensuring on-time, on-budget completion. Manage resources, risks, scope, finances, stakeholders, vendor relationships, project documentation, performance tracking, and reporting. Apply project management methodologies (Agile/Waterfall) and leverage AI platforms to increase efficiency.

Monitor security alerts and analyze logs and network traffic to detect threats. Escalate incidents to senior teams, document remediation steps, and participate in ongoing training. Work 24/7 shift schedule in a SOC environment.

As a Senior Backend Engineer, you'll develop and maintain the Dynamic Copay Engine's services, design pricing logic, and manage data integrations, focusing on backend systems for health insurance functionality.

Build and evolve GoodShip's internal platform to improve developer experience, CI/CD, IaC, observability, data reliability, and automation. Partner with engineering teams to define SLIs/SLOs, implement monitoring and alerting, eliminate bottlenecks, and scale platform operations to enable fast, reliable software delivery.

Lead and manage multiple Sales Excellence programs across North America, driving cross-functional alignment, project plans, risk mitigation, reporting to leadership, field rollout and adoption of tools and processes, and continuous improvement to deliver measurable commercial impact.

Own roadmap and backlog for internal billing and sender payment platforms. Partner with Finance, Sales, Data Science, Operations, and Engineering to translate business needs into prioritized product requirements, deliver scalable payment solutions, build reporting and instrumentation to monitor billing accuracy and platform health, and improve internal workflows to reduce manual effort.

Senior technical support engineer responsible for implementing and migrating IBM i systems on IBM Power platforms, performing onsite installations, managing SAN/VTL/replication and LPAR tasks, providing SME input to presales, resolving escalations, coordinating with stakeholders for acceptance into service, and supporting operational governance within ITIL-aligned environments.

Investigate commercial liability claims with timely, cost‑efficient field investigations. Maintain claim inventory, follow policies and budgets, set reserves, negotiate limited settlements, attend mediations, document file activity, and manage litigated files for Gulf Coast and Midwest states.