Top Tech Jobs & Startup Jobs in Rochester, NY

Own full-cycle recruiting for Go-to-Market and Operations roles, from sourcing through offer close. Partner with founders and hiring managers on role definition, scorecards, and structured interviews. Build proactive sourcing strategies, manage candidate experience, maintain ATS data, support employer branding, and report on recruiting metrics including pipeline health, time-to-fill, and quality of hire.

Lead enterprise Shopify POS rollouts for retail brands by auditing store operations, defining SOPs, configuring POS workflows, creating training, coordinating cutovers, supporting go-live, and providing post-launch hypercare. Deliver in-person and remote training, troubleshoot basic store hardware, triage rollout issues, and coordinate with technical architects, engineering, IT, and vendors. The role requires approximately 25% travel, including intensive on-site rollout waves and occasional off-hours cutover support.

Prospect and engage customer marketing, advocacy, and GTM leaders through thoughtful outreach, events, and warm introductions. Build qualified pipeline, research target accounts, collaborate with Account Executives and marketing on campaigns, and help develop scalable SDR tools, messaging, metrics, and playbooks. Own outreach, meetings booked, and pipeline goals while maintaining authentic, customer-centric communication.

Drive net-new enterprise customer acquisition from lead generation through contract closure. Build C-level relationships, develop account strategies, manage CRM pipelines and forecasts, negotiate complex contracts, and close large AI, machine learning, and data talent engagements. Partner with marketing, customer success, and talent teams to deliver customer outcomes and expand Factored AI’s enterprise footprint.

Owns end-to-end hiring for Sales Development Representatives and other sales roles. Conducts structured phone screens and behavioral interviews, partners with sales leadership on candidate profiles and sourcing, analyzes recruiting, turnover, and performance metrics, improves hiring-funnel efficiency, and develops bias-mitigating selection methods. The role influences hiring decisions, coaches stakeholders, and supports high-performing, diverse sales teams.

Drive new business acquisition among law firms with 70+ attorneys by building sales pipelines, engaging senior decision-makers, and consultatively positioning Law.com, Compass, and Radar. Develop tailored solutions addressing client development, competitive intelligence, market share, and strategic growth needs. Collaborate with product, editorial, and marketing teams to deliver high-value offerings and build trusted relationships with legal industry buyers.

Onboard and support customers deploying IoT devices, troubleshoot cellular and network connectivity issues, analyze packets, train users on platform and APIs, configure account features, monitor network health, and resolve escalations. The role also contributes to technical documentation, internal tools, customer reviews, and back-office customer success projects while supporting French-speaking customers.

Conduct CRM implementations, client and internal training, go-live support, issue resolution, workflow analysis, and post-go-live optimization. The role partners with internal teams, communicates implementation progress, investigates client issues, and helps healthcare organizations improve software workflows while maintaining compliance with HIPAA, ERISA, and other regulations.

Supports a global Microsoft Dynamics 365 ERP integration strategy by configuring Finance & Operations and Customer Engagement modules, establishing legal entities, defining business requirements, and resolving system and data issues. Leads functional testing, UAT, deployment, test automation, quality assurance, and data migration validation. Collaborates with legal, finance, operations, and technical teams to improve business processes, automate workflows, close process gaps, and ensure accurate, effective ERP implementations.

Leads data strategy and analytics for the Risk/Credit team, translating complex datasets into insights for Credit, Operations, Marketing, Product, and Finance. Responsibilities include automating Python/R workflows, building Tableau dashboards, partnering with Data Engineering on Databricks workflows, conducting strategic analyses, monitoring data quality, presenting recommendations to leadership, and documenting analytical methodologies. The role requires strong SQL, cloud data warehouse, visualization, analytics programming, distributed computing, and version-control expertise.