Top Tech Jobs & Startup Jobs in Rochester, NY

Owns quarterly sales programs from account selection through execution, field activation, measurement, and revenue attribution. Coordinates sales, marketing, BDR, enablement, solutions engineering, business value, and partner teams around shared operating cadences. Builds the sales programs operating model, identifies pipeline and revenue gaps, develops executive buyer outcome maps, tracks progression metrics, and drives adoption across field sales teams.

Leads learning and development initiatives from needs assessment through design, implementation, facilitation, and evaluation. Partners with leaders and subject matter experts to diagnose performance challenges, recommend learning or performance-support solutions, manage change-readiness efforts, and measure outcomes. Develops reusable knowledge resources, uses learning technologies and AI tools, and coaches or cross-trains L&D colleagues. Requires strong instructional design, adult-learning, facilitation, consulting, communication, and stakeholder-management skills.

Lead a 24/7 global customer support operation through two Support Leads and specialist teams. Own staffing, forecasting, scheduling, quality assurance, coverage, customer experience metrics, AI-assisted support improvements, reporting, and escalation processes. Partner with Product, Engineering, Implementation, and Customer Success to resolve incidents, reduce repeat issues, improve workflows, and support customer outcomes.

Monitors compliance for federally funded grant programs under 2 CFR Part 200. Reviews subrecipient agreements, budgets, risk assessments, audits, financial and performance reports, and supporting documentation. Conducts desk audits and site visits, tracks findings, recommends corrective actions, and supports resolution of deficiencies. Provides compliance training and technical assistance to programs staff, subrecipients, subcontractors, and vendors while documenting and reporting monitoring activities.

Own customer technical issues from initial report through resolution. Troubleshoot complex frontend and backend problems by investigating code, system architecture, databases, and production behavior using Go, TypeScript, and SQL. Collaborate with Engineering, Product, Customer Success, and Account teams; support onboarding and ongoing usage; communicate clearly with technical and non-technical audiences; maintain documentation; and surface customer insights for product improvements.

Own accounting for a North American consumer products business, including month-end close, inventory and landed-cost accounting, cash forecasting, channel accounting, intercompany reconciliations, FX, consolidation support, tax compliance, and financial reporting. Rebuild accounting processes and workflows in NetSuite, improve automation, and ensure accurate reporting by channel, SKU, and customer. The role begins remotely at approximately 15 hours per week as an independent contractor, with potential full-time conversion.

Troubleshoot and resolve advanced technical issues escalated from Tier 1 support. Provide customer assistance through phone, email, and chat; analyze logs using Linux CLI and cloud monitoring tools; reproduce and escalate verified bugs; collaborate with Product, Engineering, QA, Tier 3, and CSM teams; maintain documentation; and mentor Tier 1 staff.

Build and launch unconventional, engineering-driven growth experiments for Bota by identifying ideal customers, creating prototypes, integrations, automations, open-source projects, and distribution mechanisms. Work directly with the CEO to take ideas from hypothesis through launch, measurement, iteration, and scale. The role focuses on rapid experimentation, software and AI leverage, measurable customer acquisition, and turning successful experiments into repeatable growth channels.

Drive technical sales engagements with healthcare organizations by conducting discovery, mapping workflows, delivering product demonstrations, responding to RFPs and RFIs, and designing tailored solutions. Advise sales teams and customers on EHR integrations, patient access workflows, revenue cycle processes, APIs, HL7, FHIR, and webhooks. Collaborate with product, marketing, and stakeholders to improve offerings and support go-to-market initiatives.

The Director of Sales Operations leads forecasting, revenue planning, sales analytics, territory and quota planning, deal operations, compensation support, and revenue technology administration. The role owns Salesforce and related systems, improves reporting and automation, supports M&A integrations, partners with cross-functional leaders, and manages a Revenue Operations team. It is responsible for establishing scalable commercial processes, improving forecast accuracy, and providing executive-level insights across a multi-brand SaaS business.