Top Tech Jobs & Startup Jobs in Rochester, NY

Provides billing support and customer service for small and midsize UCaaS customers through inbound calls, email, and follow-up. Responsibilities include documenting interactions in Oracle, explaining billing procedures, verifying account authorization, processing credits, refunds, and charges, and collaborating with technical support, sales, and customer service teams. The role requires strong communication, data entry, organization, billing research, payment-processing knowledge, and the ability to meet call center performance metrics.

Designs, operates, and improves secure multi-account AWS infrastructure, Infrastructure as Code, CI/CD pipelines, containerized workloads, monitoring, observability, and cloud security controls. Troubleshoots issues across the software delivery and runtime stack, documents operational standards, mentors engineers, and supports technical readiness reviews. The role also contributes to automation, reliability, and potentially generative AI infrastructure and developer workflows.

Operate and optimize WEKA data platform deployments for AI hyperscaler customers. Responsibilities include monitoring, upgrades, capacity management, tenant onboarding, storage and networking configuration, Kubernetes and GPU infrastructure support, performance benchmarking, incident escalation, runbook development, and automation using Python, Bash, and Ansible. The role requires strong Linux, storage, networking, cloud, and customer-facing infrastructure administration experience.

Develops and coordinates electrical design packages for construction projects, including power distribution, lighting, grounding, calculations, equipment layouts, and technical documentation. Reviews drawings, specifications, codes, submittals, and field conditions; supports estimating, permitting, commissioning, procurement, RFIs, change orders, and project closeout. Coordinates with multidisciplinary teams, utilities, clients, vendors, subcontractors, and field personnel while providing technical solutions and construction support across office and jobsites.

Own the full enterprise sales cycle for new higher-education customers, from prospecting and discovery through demos, negotiation, and close. Build an outbound pipeline, sell complex student information systems to executive stakeholders, achieve an approximately $1M annual new-ARR quota, and manage multi-month enterprise deals. Collaborate with marketing and product teams and transition won customers for onboarding.

Leads technology architecture for Twilio and CCaaS implementations, defining solutions, roadmaps, estimates, and technical strategies. Develops hands-on applications using React, Redux, Node.js, and potentially TypeScript; creates proofs of concept and supports Agile delivery teams. Collaborates with clients, business stakeholders, offshore teams, and technical staff; leads workshops, resolves risks, mentors architects and developers, and drives architectural standards across projects.

Supports co-directors with scheduling, communications, travel and event logistics, meeting notes, database maintenance, website and newsletter updates, and Google Site administration. The role fields community inquiries, keeps digital systems organized, and ensures programming resources remain accessible. Success requires strong organization, attention to detail, independent project management, multitasking, deadline management, and collaborative communication.

Lead enterprise sales across an assigned U.S. territory by developing account plans, prospecting, managing customer expansion, and selling AI-powered customer data platform solutions. The role requires navigating complex organizations, engaging C-suite decision-makers, delivering software demonstrations, translating technical solutions into business value, and driving adoption. This remote field position involves frequent domestic travel and ownership of territory performance.

Designs and operates data infrastructure for a clinical trial platform. Builds pipelines that extract, normalize, validate, and link information from clinical documents and publications into Aurora and GraphDB. Develops embeddings, vector search, RAG workflows, data-serving APIs, lineage tracking, and regulatory audit trails. The role also requires AWS-based orchestration, clinical data quality controls, biomedical knowledge graph modeling, and deployment automation using infrastructure-as-code and containerization.

Supports planning, production, and onsite execution of experiential marketing programs, including trade shows, brand activations, and B2B/B2C events. Coordinates project plans, schedules, vendors, budgets, staffing, client communications, and field teams. Produces status updates, recaps, and postmortems while resolving issues in fast-paced environments. The role requires regular U.S. travel and occasional extended hours, evenings, and weekends during activations.