Top Tech Jobs & Startup Jobs in Rochester, NY

Manage customer implementations and ongoing support, train users, troubleshoot issues, gather and synthesize customer feedback, and liaise with product and engineering to improve the product and roadmap while ensuring strong customer relationships.

Lead and manage enterprise telephony and contact center platforms (Five9, RingCentral, Verint). Ensure high availability, security, HIPAA compliance, vendor and license management, roadmap and strategy, integrations for call tracking/marketing, documentation, change management, and staff development. Act as escalation for outages and partner with Security, Procurement, Finance, Marketing, and operations teams.

Serve as CEO's right hand to define success metrics, lead cross-functional initiatives, build internal systems and processes, analyze product and customer data, run growth experiments, manage vendors, and operationalize high-impact projects to scale the company.

The Enterprise Account Executive will drive revenue by engaging with enterprise insurance clients, managing the sales cycle, and fostering strategic relationships with executives, leveraging Vellum's data analytics platform.

Design and implement enterprise integration architecture to connect VistA/MUMPS legacy healthcare systems with modern cloud and enterprise platforms. Lead API, middleware, messaging, and data exchange solutions using HL7/FHIR/REST, evaluate AI-generated interface outputs for accuracy, define integration standards and governance, ensure federal security and compliance, support migration/modernization, recommend integration technologies, and produce technical documentation and troubleshooting across the system lifecycle.

The fractional Head of Finance will lead the finance function, automate financial data processes, build reporting infrastructure, and prepare for Series A fundraising.

Lead and grow Matter's AI and data science efforts to build personalized meal-planning models. Develop ML and reinforcement learning algorithms, integrate LLM conversational interfaces, design feedback loops and dashboards, collaborate cross-functionally, and ensure alignment with nutrition science and ethical AI practices.

Support website content editing, formatting, and publishing. Update job listings and resources, optimize content for SEO and accessibility, test site functionality, integrate multimedia, and collaborate with marketing to maintain brand voice and improve usability.

Participants in SAP Training will learn about SAP software applications, engage in hands-on experiences, and develop critical problem-solving skills for business roles.

The Developer Relations role involves gathering developer feedback, building product adoption, refining open-source initiatives, and creating educational resources. It requires strong communication skills and familiarity with DevOps practices.