Top IT Support & Helpdesk Jobs in Richmond, VA

Lead day-to-day support systems and workflows: manage ticketing, routing, queues, labels, escalations, and intake. Triage urgent issues, prioritize requests, drive technical/operational programs end-to-end, partner with engineering/data/IT, and use Cursor and AI-native workflows to reduce toil and improve system reliability.

Provide high-quality software support to EMR users: answer inbound calls, troubleshoot and document application issues, educate clients, replicate and escalate bugs, and collaborate across teams to ensure resolution.

Provide 24/7 production support for Hadoop applications in a Cloudera data lake: monitor SLAs, triage and remediate job failures, collaborate with upstream/downstream teams, analyze and debug shell scripts/Python/Perl, manage large SQL systems, and generate reports for senior management.

Provide expert remote DBA services for MariaDB SkySQL customers: monitor databases, troubleshoot and resolve issues, optimize queries and architectures, configure backups and recoveries, automate DBA tasks, perform health checks, support on-call SLAs, manage cloud deployments, contribute to tooling and community, and provide scheduled shift coverage including nights/weekends and occasional international travel.

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.

Provide remote technical support for Intermedia cloud communications products via phone, web, and live chat. Troubleshoot VoIP/UCaaS/CCaaS issues, document bugs and trends, escalate appropriately, assist teammates, and identify upsell opportunities while meeting KPI goals.

Manage and improve cloud-based SaaS IT environment, administer M365 and identity systems, operate and tune security platforms (Arctic Wolf, Zscaler, Okta, Mimecast), monitor alerts and lead incident response, oversee helpdesk (Freshservice), manage vendors, enable users through training and documentation, and apply AI and automation to streamline IT operations.

Provide Tier 1 support for credit union clients using core banking platforms. Diagnose and resolve member data, transaction, account maintenance, and configuration issues; log and escalate tickets; assist with installs and updates; maintain documentation and knowledge base; deliver user training and excellent client service.

Provide Tier 1/2 remote IT support, manage corporate IT systems and applications, onboard/offboard employees, patch and maintain laptops via Iru MDM, enforce security controls (MFA/SSO), handle Zoom A/V issues, maintain inventory, and use Jira for ticketing and tracking.

Provide first-level support for customer experience systems, monitor system health, perform basic troubleshooting, generate reports, assist documentation, support vendor relationships, and participate in projects and on-call rotation.