Top IT Support & Helpdesk Jobs in Richmond, VA

Support jury research, mock trials, and focus groups by configuring and operating trial presentation and data-collection technology, managing AV logistics, capturing and editing video, building OnCue databases, troubleshooting live presentations, and coordinating with research and litigation teams. Frequent travel (40-50%) for on-site sessions required.

Administer and maintain VA enterprise infrastructure: Windows/Linux servers, VMware hosts, storage and backup systems. Perform patching, backups/restores, provisioning, troubleshooting, SCCM testing, incident response, documentation, and occasional after-hours/on-site support to ensure availability, security, and recoverability for 35,000+ users.

Administer and support Oracle Engineered Systems (OPA, Exadata, ODA, ZFS), manage networking and Linux environments, troubleshoot complex infrastructure incidents, perform maintenance and upgrades, support project delivery and documentation, and improve platform resilience, automation, and monitoring while collaborating with cross-functional teams.

Lead global SaaS and cloud workplace operations, managing Microsoft 365 and Google Workspace, IAM (SSO, Entra, MFA), Zero Trust enforcement, automation (Power Automate, Zapier, PowerShell, Python), onboarding/offboarding, security/compliance collaboration, and mentoring IT teams to ensure secure, scalable, and efficient cloud environments.

Provide hands-on cloud and system administration, monitoring, and 24x7 operational support. Detect, triage, and escalate incidents, coordinate cross-team response, restore services, maintain observability, automate routine tasks, and contribute to post-incident reviews and continuous improvement within a VA mission environment.

Administer and configure IndySoft across a national lab network: manage users, templates, equipment profiles, data migrations, integrations (APIs/NetSuite/Salesforce), run SQL queries for data quality, provide user support and documentation, and recommend improvements and automations.

Provide Tier 2 technical support and escalations for Tailscale customers: troubleshoot complex networking and SSO issues, manage ticket SLAs, mentor Tier 1, collaborate with Product/Eng, and contribute to documentation and recurring friction elimination.

Senior technical owner for enterprise support: reproduce and resolve complex issues end-to-end, define SLAs/severity/escalation, hand off clear tickets to engineering, build KB and onboarding, and synthesize product feedback.

Provide L2/L3 production support, monitoring, troubleshooting, and root-cause fixes for Oracle Siebel CRM. Support upgrades, repository merges, IRM, deployments across environments, integrations (EAI/Web Services/REST), performance tuning with DBAs, and periodic 24x7 on-call coverage. Document processes and assist release and migration activities.

Hands-on individual contributor managing macOS and Windows endpoints, enforcing CIS controls with Jamf and Intune, scripting Automox Worklets (Bash/PowerShell), automating identity and SaaS provisioning, administering AWS/Azure IAM, owning help desk tickets (L1/L2), and driving workflow automation and continuous improvements.