Top IT Support & Helpdesk Jobs in Richmond, VA

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Lead and mentor a team on endpoint management while ensuring operational excellence, implementing security strategies, and fostering a DevOps culture.

Manage and support CAD/RMS/public safety systems onsite: provide technical customer support, implement operational efficiencies, troubleshoot hardware/network/application issues, lead process improvements, perform root-cause analysis, and maintain strong customer relationships to ensure mission-critical system availability.

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.

Provide production support for Salesforce CRM and workflow platforms (Bizflow/Pega), manage incidents end-to-end, perform root cause analysis, monitor jobs and integrations, support releases and operational readiness, coordinate across teams, and drive continuous improvements to reduce incidents and improve platform stability.

Perform technical tasks related to the operation and monitoring of managed services technologies, ensuring service delivery within SLAs, and providing tier-1 support.

The Radiology Info Support Associate manages image imports, records distribution, and maintains electronic records for Radiology, ensuring data integrity and communication across facilities.

The Biomedical Equipment Technician III manages medical equipment through installation, maintenance, calibration, and repair, while mentoring others and coordinating projects.

The Network Engineer supports VDEM's telecommunications by troubleshooting, configuring VOIP, managing mobile devices, coordinating data center moves, and documenting the network environment.

We are looking for a NetSuite Consultant with experience in EDI to provide IT consulting and engineering solutions.

Maintain and optimize enterprise infrastructure and lab instrument systems (LIMS/ELN). Perform setup, maintenance, upgrades, patching, troubleshooting, performance monitoring, automation, validation, and support change control while mentoring junior staff and supporting cloud and on-prem environments.