Top IT Support & Helpdesk Jobs in Richmond, VA

Provide application support and troubleshooting, optimize operational processes, liaise between business and IT, analyze performance and reporting, and implement improvements to ensure operational effectiveness and reduced downtime.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Lead a technical support engineering team handling escalation triage, on-call management, coaching, knowledge-base creation, cross-functional collaboration, and hands-on case resolution for identity/security issues.

Lead on-site IT for a greenfield factory startup: build IT infrastructure, recruit and manage IT staff, coordinate vendors, ensure compliance and SOX controls, drive IT readiness with construction and operations, manage local IT projects, budgets, and continuous improvement, and serve as primary escalation for IT issues.

The Google Workspace Administrator will manage and integrate Google Workspace environments, support M&A efforts, and collaborate on security and identity management processes, while automating tasks through scripting.

The IT Systems Analyst supports software applications, manages incidents and requests, coordinates projects, and ensures application performance meets user needs.

Manage enterprise endpoint environments via MECM, ensuring availability and performance. Administer AD, storage, and compliance with DoD standards. Provide IT support and document processes.

Provide 1st–2nd line IT support for executives in the New York office, manage high-priority incidents via ServiceNow, troubleshoot Microsoft and mobile technologies, administer Active Directory, escalate to technical teams, support desk moves and out-of-hours events, and maintain compliance with FCA and ITIL practices.

Provide 1st–3rd line IT support for US regional employees and executives, manage ServiceNow tickets, troubleshoot Windows, macOS, mobile devices, AV/conference rooms, printers and networks, administer Active Directory, liaise with escalation teams and third parties, and provide on-site support including travel and occasional out-of-hours coverage.

Implement, configure, and support client networking and systems for an MSP environment. Provide level-2 technical support, troubleshoot hardware/software (Mac and Windows), manage backups, EDR remediation, RMM tasks, and update client documentation. Participate in projects, maintain certifications, meet KPIs (MTTR, CSAT, utilization, SLA), and perform occasional onsite work and after-hours support.