Top IT Support & Helpdesk Jobs in Richmond, VA

This role involves providing technology support operations including IT incident management, problem management, data analysis, and process improvement for a diverse workforce.

As a Senior IT Operations member, you'll provide technical support, manage SaaS platforms, oversee device management, and drive process improvements. This role involves collaboration with the IT team to enhance support systems and ensure operational efficiency.

Manage and support CAD/RMS/public safety systems onsite: provide technical customer support, implement operational efficiencies, troubleshoot hardware/network/application issues, lead process improvements, perform root-cause analysis, and maintain strong customer relationships to ensure mission-critical system availability.

Monitor and support exchange operations during weekends, troubleshoot issues, and communicate with engineers to resolve incidents effectively.

The Incident & Problem Consultant manages high-impact IT incidents, coordinates response teams, monitors events, and drives issue resolution, ensuring effective communication throughout.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

The Support Platform Manager will lead a technical team to manage support infrastructure, enhance platform reliability, and ensure efficient communication through effective integrations and team collaboration.

The IT Specialist provides technical support for hardware, software, and network systems, troubleshooting issues, installing equipment, and ensuring compliance with policies while occasionally traveling within a specified territory.

The IT Manager will oversee the Tier 2 Operations Support team, ensuring prompt resolution of technical issues, driving operational excellence, and developing team capabilities while aligning with ITIL standards.

The IT Support Engineer II provides advanced technical support and troubleshooting for IT systems, manages escalated tickets, and collaborates with remote support teams while traveling to various sites.