9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers so they can achieve their missions. Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, analytics, process automation, and artificial intelligence. Learn more about 9th Way Insignia at https://9thwayinsignia.com/.
Application password: Niner
Project Introduction
9th Way Insignia is looking for a Systems Administrator to support the Department of Veterans Affairs (VA) Infrastructure and Platforms Support Services contract. This position provides system administration, maintenance, backup, disaster recovery, and operational support for a large, geographically distributed enterprise environment consisting of virtualized infrastructure, storage platforms, Windows and Linux servers, VMware hosts, enterprise backup systems, and Microsoft System Center Configuration Manager infrastructure. The Systems Administrator will help maintain the availability, security, performance, and recoverability of systems supporting more than 35,000 users across VA locations while responding to incidents, implementing approved hardware and software changes, and maintaining accurate technical documentation.
Professional Level
The Systems Administrator position aligns as a Level 3 Senior Consultant at 9th Way Insignia. A Senior Consultant completes tasks and projects of moderate scope and complexity and exercises sound judgment and problem-solving skills within defined guidelines and practices to determine appropriate courses of action. The Senior Consultant is expected to perform assigned work with limited supervision, independently investigate and resolve technical issues, communicate effectively with team members and customers, and consistently produce accurate, timely, and high-quality results.
Responsibilities
In this role, the Systems Administrator will provide on-site and remote administration and maintenance support for VA storage, server, backup, disaster recovery, and systems-management environments. The administrator will install, upgrade, repair, configure, and retire hardware and software; troubleshoot system and storage configurations; apply approved application and security patches; manage system access; monitor logs and resource utilization; and perform performance tuning and capacity-planning activities. The position will create, execute, and monitor backups and data restorations; investigate replication and checkpoint issues; provision storage to VMware, Windows, and Linux hosts; support monthly coordinated installations; and assist with inventory management for hardware and software resources. The Systems Administrator will also support SCCM test environments by testing operating-system deployments, application packages, upgrades, and Microsoft patches; respond to help-desk tickets; provide Tier 1 and Tier 2 troubleshooting assistance; support disaster-recovery and security activities; remediate identified vulnerabilities; and create and maintain operating instructions, standard operating procedures, user guides, installation instructions, and monthly status documentation.
Requirements
Preferred
9th Way Insignia’s range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Clearance/Background Investigation
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.
Benefits
Eligible employees will have access to our comprehensive benefits package which includes Medical, Dental, Vision, Voluntary Life Insurance, 401(k), Basic Life A&D, STD, LTD, PTO, Telehealth, paid holidays, FSA, HSA. Additional resources include our Employee Assistance Program (EAP) and Traveling Assistance.
Legal
We’re an equal employment opportunity employer that empowers our people to fearlessly drive change – no matter their race, color, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, age, marital status, sexual orientation, gender identity, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, or local law.
Skills Required
- Relevant experience administering enterprise Windows Server, Linux, VMware, storage, backup, or systems-management environments
- Experience installing, configuring, upgrading, troubleshooting, and maintaining server hardware and software
- Experience monitoring system logs, processor utilization, memory, storage capacity, system performance, and availability
- Experience applying operating-system, application, and security patches in a controlled enterprise environment
- Experience administering backup and restoration processes and supporting disaster-recovery or business-continuity activities
- Experience supporting virtualized server environments and provisioning storage to Windows, Linux, or VMware hosts
- Familiarity with enterprise storage, backup, or hyperconverged technologies such as NetApp, Dell/EMC, Cohesity, Cisco HyperFlex, or Commvault
- Experience supporting Microsoft SCCM or a comparable enterprise systems-management and software-deployment platform
- Experience responding to service requests and incidents through an enterprise ticketing platform such as ServiceNow
- Ability to troubleshoot complex technical issues, identify root causes, implement corrective actions, and document resolutions
- Ability to create and maintain technical documentation, including standard operating procedures, operating instructions, installation instructions, and user guides
- Strong written and verbal communication skills and ability to work effectively with VA personnel, remote teams, vendors, and stakeholders
- Availability to support alternate shifts, scheduled weekend maintenance, and occasional after-hours emergency support
- Ability to obtain and maintain a VA Public Trust background investigation at the Tier 2, Moderate Risk level
- Experience supporting VA infrastructure, enterprise storage, or data-center operations
- Experience with NetApp ONTAP, Dell/EMC Unisphere, Cohesity, Commvault, SecureCRT, or storage-resource-management tools
- Experience with Windows Server, Red Hat Enterprise Linux, VMware ESXi, and enterprise network-attached storage
- Experience supporting SCCM application packaging, operating-system deployment, patching, and software-distribution activities
- Experience supporting geographically distributed infrastructure and users across multiple sites and time zones
- Relevant technical certifications from Microsoft, VMware, Red Hat, NetApp, Dell Technologies, Cohesity, or CompTIA
What We Do
9th Way Insignia is a service-disabled veteran-owned small business (SDVOSB) that provides results-oriented technical solutions to the federal government. Led by experienced industry leaders, we bring software development, enterprise architecture, cybersecurity, enterprise IT, and data analytics capabilities to our customer base within the Departments of Veterans Affairs, Health and Human Services, Transportation, Commerce, and State.
