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Own product messaging and positioning for iManage's AI-driven LegalTech products. Translate technical functionality into market narratives, enable go-to-market readiness, support sales and customer success, drive market and competitive analysis, engage customers and analysts, and represent the company at events and webinars.

The Sr. Account Manager will manage a portfolio of mid-market law firms, focusing on revenue growth, client retention, and strategic partnerships using deep legal technology expertise.

Lead the go-to-market strategy for security, governance, risk, and compliance, collaborating across teams to create effective launch plans, messaging, and thought leadership while analyzing market trends and customer insights.

Owner of global IAM infrastructure for a Microsoft-centric SaaS environment. Design and maintain Entra ID, SSO (SAML/OAuth/OIDC/SCIM), PAM/CyberArk, automation via PowerShell and Graph API, enforce zero-trust and RBAC, monitor and remediate identity alerts, manage service accounts and JML automation, lead IAM incident response, maintain runbooks and provide on-call coverage.

Lead APAC Customer Success to drive retention, adoption, and advocacy. Build and scale a regional CS team, define processes and KPIs (NRR, GRR, CSAT), use analytics and health scoring to reduce churn, manage escalations, partner with Sales/PS/Product, oversee budget and forecasting, and mentor Customer Success Managers to deliver measurable customer value.