Top Customer Success & Experience Jobs in Reno, NV

The Senior Customer Success Manager will lead customer onboarding and advocate for customer needs, ensuring successful engagement and adoption of the product.

Owns strategic direction and renewal outcomes for a portfolio of higher-education clients, leads Engagement Managers, runs annual strategy and adoption plans, identifies expansion opportunities, represents client needs internally, and tracks retention and account-health metrics. Requires ~35-40% travel.

Jobs for Humanity aims to create an inclusive employment ecosystem and invites job seekers from diverse backgrounds to register confidentially.

As a Customer Experience Engineer, you will troubleshoot technical issues, assist with QA testing, and improve customer resources, ensuring a positive user experience.

The Principal Solutions Architect acts as a primary technical contact for strategic accounts, focusing on product adoption, issue resolution, and customer advocacy.

Remote Client Success Manager owns 20–40 Amazon client accounts end-to-end: onboarding, strategy, weekly performance analysis, and retention. Coordinate daily with PPC strategists, execute structured processes, log changes, escalate issues quickly, and maintain 2-hour business-hour responsiveness. Operate in a fast-paced agency environment using Amazon and analytics tools to drive profitability and prevent churn.

Act as a Customer Support expert by sharing insights on software vendors, guiding procurement evaluations, and advising on product strategy.

Responsible for sourcing and acquiring qualified technology leaders to enhance a marketplace, by optimizing outreach strategies and tracking application metrics.

The Account Coordinator will manage client relationships, oversee digital marketing campaigns, and coordinate internal teams to ensure project success and client satisfaction.

The role involves handling inbound customer emails for after-sales support, processing orders, and escalating issues as necessary.