Top Customer Success & Experience Jobs in Reno, NV

Manage a book of ~30–35 K12 accounts ($3M ARR) to drive retention and expansion. Lead multi-stakeholder engagements, executive QBRs/EBRs, renewal strategy, cross-functional alignment, adoption and ROI planning, mentor CSMs, and track health in Gainsight, Salesforce, and Gong.

Serve as primary client contact to drive successful SaaS implementations and adoption for community-based organizations. Oversee configuration, deliver training, monitor usage and satisfaction, troubleshoot issues, and collaborate with Sales and Product to optimize outcomes and retention. Proactively identify risks and opportunities to improve client outcomes.

As a Senior Claims Consultant, you will investigate, evaluate, and resolve insurance claims, ensuring satisfaction while navigating complex legal liabilities.

Support high-touch Smart Replenishment accounts by owning inbound customer communication, driving operational workflows, creating tickets, participating in meetings, maintaining documentation, and performing basic technical configurations using the Crisp platform and AI tools to streamline processes.

Own a strategic book of FinTech clients to drive account health, retention, and expansion. Develop long-term growth strategies, act as trusted advisor to executive stakeholders, use usage data to identify opportunities and risks, influence product strategy, collaborate with internal teams on forecasting and risk, represent the company at industry events, and mentor peers to improve account management practices.

Manage partner support and financial product processing for small/medium EPCs. Handle ticketing, chat, and portal queues; coach partners and sales reps; collaborate with Relationship Managers to surface insights, improve processes, and drive regional engagement and partner experience.

Manage lottery client relationships and loyalty programs end-to-end: strategy, operations, financial oversight, data analysis, issue resolution, and cross-functional coordination to drive player engagement and program ROI.

Lead client implementations, training, data setup, conversions and professional services. Manage project plans, requirements gathering, status updates, software configuration, onboarding, UAT participation, and coordinate with product, QA, and Business Solutions teams to ensure on-time, on-budget delivery and client adoption.

Provide technical customer enablement for IonQ's quantum computing platform: onboard users, troubleshoot incidents, guide integrations and workflows, collect feedback, create documentation and demos, and liaise between customers and engineering to improve the product experience.

Manage a book of strategic enterprise accounts to drive retention, adoption, and expansion. Build trusted-advisor relationships, run discovery and QBRs, monitor customer health, own renewals and commercial conversations, and coordinate cross-functional support. Promote ROI and increase engagement using the Synthesia platform, including light video editing.