Top Customer Success & Experience Jobs in Reno, NV

Provides advanced technical support for enterprise customers using Chainguard Images. Responsibilities include triaging complex issues, investigating container and cloud environments, coordinating engineering escalations, meeting SLAs, communicating with technical and nontechnical stakeholders, documenting solutions, contributing to knowledge bases, prioritizing support queues, and participating in after-hours on-call rotations.

Provides senior technical support for enterprise infrastructure customers, diagnosing hardware, networking, storage, cloud, and distributed-system issues. Serves as the liaison between customers, account teams, partners, and Engineering; monitors systems, manages support cases, documents solutions, improves product supportability, and contributes to customer-facing knowledge resources. Requires on-call availability, flexible work hours, and potential regional or international travel.

Resolve high-volume customer tickets involving account access, billing, and subscription plans. Follow macros, playbooks, and AI-assisted support suggestions to provide accurate responses. Identify issues requiring product judgment or creative-tool troubleshooting and route them to appropriate support tiers. Flag recurring questions for potential macro creation while maintaining speed and accuracy in repetitive, process-driven work.

Own customer onboarding, implementation coordination, training support, ongoing relationship management, and monthly check-ins for churches using Nurture. Translate between customers and engineering, document scalable playbooks, improve support workflows, and identify automation opportunities. The role will progressively manage an assigned book of approximately 50 churches while partnering with the Head of Customer Experience and traveling periodically for in-person training and customer engagements.

Leads strategic relationships with North American construction executives, driving adoption and measurable outcomes from Buildots’ construction intelligence platform. Advises clients on best practices, develops enterprise initiatives and ROI analyses, identifies account expansion opportunities, and partners with Sales, Product, Marketing, and Customer Success. The role requires deep construction or ConTech expertise, consultative relationship management, change management, and the ability to influence senior stakeholders and product development.

Manage multiple federal government customer accounts, ensuring successful onboarding, delivery alignment, risk mitigation, stakeholder communication, team health, customer outcomes, and account growth. Coordinate with product, design, engineering, recruiting, and leadership teams; establish metrics, agile practices, invoicing processes, and remediation plans. Build repeatable customer success practices, support contract transitions, resolve escalations, and develop expansion opportunities while maintaining client satisfaction.

Own enterprise customer relationships from implementation through first renewal. Lead complex rollouts, coordinate cross-functional teams, plan onsite sessions, configure AI agents and workflows, monitor performance, prove ROI, provide product feedback, manage risks, and drive account expansion. The role requires technical fluency with APIs, webhooks, data flows, and AI systems, plus the ability to communicate effectively with executives and operational teams.

Administer and optimize the ServiceChannel SaaS platform for enterprise customers. Configure workflows, dashboards, permissions, modules, and business processes; manage customer-requested updates; troubleshoot issues; communicate platform changes and performance; document configurations; and collaborate with Customer Success, Product, Support, and facilities stakeholders to improve adoption, accuracy, SLA performance, and customer satisfaction.

Own strategic partner relationships from implementation through ongoing growth. Develop scalable onboarding frameworks, playbooks, training materials, workflows, and operating processes. Lead partner success plans, cross-functional implementations, enablement, performance reviews, and issue resolution. Monitor partner and referred-client outcomes, identify expansion opportunities, and advocate for partner needs internally. Collaborate with Sales, Customer Success, Product, Operations, Implementation, and Support to improve partner satisfaction, activation, retention, and expansion.

Manages strategic SaaS client relationships to drive adoption, renewals, retention, satisfaction, and value realization. Leads onboarding, account configuration, business reviews, executive engagement, health monitoring, and escalations. Partners with product, engineering, implementation, and internal teams to translate client feedback into product requirements and improvement initiatives. Uses CRM tools to track engagement and communicates strategic insights across the organization.