Top Customer Success & Experience Jobs in Reno, NV

Serve as first point of contact via email and in-app chat to resolve customer questions, troubleshoot issues, guide product usage, escalate technical problems, document interactions, identify trends, and collaborate with product and onboarding teams to improve support resources and customer experience.

Own end-to-end customer onboarding for new clients: guide setup using a structured process, educate and troubleshoot, track progress, gather feedback, document best practices, and collaborate with sales, product, and support to improve adoption.

Manage a portfolio of SaaS customers to drive adoption, retention, and growth. Lead onboarding, reduce time-to-value, resolve issues, analyze customer data, advocate feedback to product, and collaborate with Sales and Professional Services on renewals, upsells, and expansion.

Lead and build Covera's Center of Excellence Customer Success function for jumbo employer and health plan clients. Own strategic client relationships, act as executive advisor, manage onboarding and sales handoffs, deliver recurring performance reporting and QBRs, identify renewal and expansion opportunities, and coordinate internal teams to ensure ROI and client advocacy. Role requires travel to customer meetings and industry events.

Support Optimization Managers in Amazon DSP campaign setup, media planning, trafficking, QA, reporting, billing, and client communication. Analyze performance, develop scalable processes, and provide excellent partner/customer service while learning digital media operations.

Serve as primary client intermediary for disability benefits administration: manage workflows, resolve client inquiries and escalations, partner with implementation and operations, provide training, perform root-cause analysis, support retention, and participate in client meetings and projects as needed.

Provide Tier 2 technical support for a payments platform: investigate and resolve integration and configuration issues, interpret API responses and webhook payloads, maintain SLAs, escalate clearly to engineering, build documentation, and collaborate cross-functionally with Success, Onboarding, Risk, Compliance, and Operations.

Serve as primary contact for strategic law firm clients to drive adoption, retention, and expansion. Lead QBRs, success planning, and cross-functional issue resolution. Provide guidance on billing, reporting, integrations, and document automation. Identify upsell opportunities, mentor a small team of Client Success Managers, and contribute to Client Success playbooks and scalable engagement programs.

Manage a book of enterprise customers to drive adoption, renewals, and expansion for Chromatic and Storybook. Monitor customer health, surface risks, run business reviews, partner cross-functionally with Sales/Product/Engineering, create account plans, analyze usage metrics, and build scalable CS processes and playbooks.

Serve as primary customer contact to drive satisfaction, manage implementations and projects, monitor account health, analyze usage/ROI, identify expansion opportunities, and lead data-driven optimizations across cross-functional teams.

Support client relationships by tracking and resolving cases, coordinating cross-functional teams, pulling and interpreting reports, maintaining documentation, and providing operational and administrative support to ensure client performance guarantees are met.