Top Customer Success & Experience Jobs in Reno, NV

Serve as a trusted technical advisor for high-value enterprise customers, providing proactive, high-touch support across DigiCert products. Troubleshoot PKI/digital security issues, manage SLAs, conduct business reviews, deliver product training, identify growth opportunities, and advocate customer needs to engineering and product teams to maximize product value and minimize customer risk.

The Account Manager will drive client retention and manage post-sale relationships, ensuring campaign delivery, identifying growth opportunities, and analyzing performance across multiple accounts.

Manage Cisco service contract renewals for an assigned account base: create quotes/proposals, identify upsell and white-space opportunities, reconcile contract inventory, process orders, collaborate with account teams and Cisco, forecast pipeline, and deliver client QBRs to drive renewal and Services EA adoption.

Manage client relationships and sales processes for luxury air travel, providing personalized service and resolving travel issues.

As a Solution Engineer at Eptura, you will guide enterprise prospects, demonstrate Eptura's platform, and collaborate with sales to drive strategic outcomes.

Translate and edit content for marketing, ensuring cultural relevance and clarity. Collaborate on localization projects and provide structured feedback on language models.

Own revenue and market share for an assigned portfolio by growing applications, funded loans, and average loan size. Build and manage client relationships, enable partners operationally, diagnose performance gaps, execute strategic account plans, track KPIs in Salesforce, and drive cross-functional initiatives to remove barriers to growth.

Act as first responder for onboarding portal users, manage support inbox and tickets, build and validate data samples, run HubSpot routing and automations, handle billing and business operations, liaise with engineering to resolve issues, and continuously improve support and onboarding workflows.

Serve as long-term strategic partner for a portfolio of health-system clients, driving platform adoption, client health, renewals, and expansion. Build executive relationships, monitor utilization metrics, manage escalations, coordinate internal teams, and translate operational data into measurable TeleTracking use cases and outcomes.

Manage a portfolio of 60+ contractor accounts to drive adoption of 360 Finance point-of-sale financing. Create strategic account plans, upsell and retain customers, onboard new clients, monitor account health, analyze performance, prepare reports, and collaborate cross-functionally with sales, product, lending ops, and engineering. Travel up to 40% to engage branch locations and executive stakeholders.