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Top Remote Customer Success Jobs in Wilmington, NC
The Client Success Executive acts as the primary liaison between Altera and its clients to ensure satisfaction and success. This role involves understanding client needs, promoting product adoption, tracking performance against KPIs, and conducting operational reviews to deliver strategic support.
The Customer Experience Manager is responsible for advocating for clients, developing strategic account plans to enhance product adoption, supporting clients during pre and post-implementation activities, and tracking client satisfaction and feedback. They will collaborate with various teams to ensure smooth client experiences and manage key performance indicators (KPIs).
The Field Support Representative is responsible for installing and repairing thermal insulation jackets, ensuring compliance with HSSE policies, meeting customer expectations, and providing daily reports on project statuses. The role requires technical knowledge, strong communication skills, and the ability to analyze mechanical problems independently.
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The Client Success Manager at StackAdapt will support self-serve clients using the StackAdapt advertising platform. Responsibilities include resolving client inquiries, analyzing data for insights, ensuring timely resolution of incidents, and collaborating with sales and technical teams to enhance product offerings. The role requires independent work in a fast-paced, innovative environment.
The Client Operations Associate will enhance customer experiences by addressing inquiries and requests, facilitating resolutions independently or collaboratively with internal teams. A focus on developing accounts payable knowledge, communicating customer needs, and providing training is essential, ensuring that customer satisfaction and retention are prioritized in a fast-paced, dynamic environment.
As a Customer Engineer, you'll enhance client and partner integrations with our payroll platform by resolving technical issues, enabling seamless API usage, and ensuring data accuracy. You will collaborate with the Solutions Engineering team for smooth onboarding, create documentation, and deliver training to optimize client workflows and strengthen relationships.
The Sr. Manager of Customer Success will lead customer engagement, enhance team performance, and ensure exceptional service. Responsibilities include coaching teams, monitoring KPIs, and collaborating cross-functionally to improve customer journeys and retention. This role emphasizes strategic leadership in managing customer success initiatives.
As a Senior Client Experience Manager, you will build relationships with clients in the Life Sciences sector, generate new business opportunities, manage client relationships, and collaborate with teams to drive strategic initiatives. You will need to prepare impactful presentations and stay informed on industry trends and client news.
The Senior Customer Success Manager drives client onboarding, oversees strategic product usage, identifies upselling opportunities, and manages client relationships to enhance customer retention and satisfaction. They collaborate with internal teams to ensure client success and gather feedback for product development and improvement.
Serve as the primary point of contact for post-sales activities, customer onboarding, consultative program management, and commercial activities. Analyze customer feedback & data, deliver solutions based on best practices, advocate for customers, monitor customer health, and prioritize timely resolution of inquiries. Requires travel to customer sites and trade events as needed.
Top remote Companies in Wilmington, NC Hiring Customer Success Roles
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