Top Remote Operations & Support Jobs in Washington DC,

Managerial role overseeing an operations division. Posting provides compensation, benefits, workplace flexibility (hybrid), and location; specific duties to be provided by hiring manager.

Manage and mentor a team of technical support engineers for a cloud security SaaS product. Own team performance, hiring/onboarding, escalations, incident coordination with engineering, and knowledge-base content. Drive automation and AI-powered tooling to scale support, troubleshoot Kubernetes/cloud infrastructure, and collaborate with Customer Success on customer-impacting issues.

Responsible for managing external partnerships, leading supplier selection and negotiations, and ensuring compliance with performance metrics. Also handles grievances and training for vendors.

Manage day-to-day execution of digital product and service enablement: plan and deliver training, create and maintain enablement content and SOPs, run support operations analytics, manage project plans for system rollouts, and partner with Data & Technology and business stakeholders to drive adoption and continuous improvement.

Lead and scale the end-to-end revenue engine across Sales, Customer Success, Partnerships, and Finance. Own forecasting, territory and quota design, compensation, pipeline governance, GTM systems (Salesforce), reporting, and analytics. Build a high-performing RevOps team, drive process and data-driven improvements, partner with executive leadership, and deliver predictable revenue growth for a high-growth B2B SaaS company.

Lead quota modeling, territory design, commission planning, and forecasting to align sales with growth goals. Maintain Salesforce data integrity, build dashboards, leverage Gong/Clari and AI tools for predictive insights, present executive analyses, and drive process improvements across Sales, Finance, and cross-functional teams.

The Global Regulatory Lead will develop and execute regulatory strategies for therapeutic projects, ensuring compliance and success in submissions while leading cross-functional teams and managing risks.

The Director oversees outsourced business services at 3M, ensuring performance, governance, and alignment with Global Business Services while driving efficiency and continuous improvement in BPO operations.

The Contracts Manager ensures accurate and compliant contract processing, collaborates with Sales and Legal, identifies risks, and drives operational excellence.

CIC is inviting general interest submissions from candidates interested in opportunities within their organization, focused on community and innovation.