Top Remote Operations & Support Jobs in Washington DC,

Reviews annotated college football images and video clips for accuracy, consistency, and adherence to project guidelines. Identifies errors, incomplete or inconsistent annotations, provides actionable correction feedback, and flags recurring or unclear issues. The role requires strong college football knowledge, attention to detail, critical thinking, clear written communication, and independent work in a remote environment.

Leads a frontline customer support team serving users of Interwell Acumen and related healthcare programs. Responsibilities include coaching Support Analysts, managing schedules and ticket queues, monitoring SLAs and performance metrics, coordinating escalations, maintaining documentation and SOPs, improving workflows, overseeing quality reviews, and handling complex customer issues. The manager partners with Epic Applications, Product, Development, Training, Customer Success Operations, and Account Management to improve support delivery, team readiness, and customer experience.

Provides administrative support to the Market President and office, including preparing presentations, correspondence, reports, calendars, meetings, travel arrangements, expense reports, and meeting minutes. Serves as an office gatekeeper and coordinates facilities, shipping, equipment, visitor badges, and market events. Requires discretion, confidentiality, strong communication, organization, problem-solving, and Microsoft Office proficiency.

Own high-impact cross-functional operating constraints from discovery through measurable resolution. Diagnose root causes across domains, design and build process, automation, governance, or organizational solutions, mobilize teams without direct authority, drive adoption, measure outcomes, and establish durable ownership. The role requires systems thinking, analytical rigor, prioritization, executive communication, and sustained implementation to create operating leverage across the company.

Provide empathetic, accurate support to clients and employees navigating education benefits, loan forgiveness, tuition assistance, repayment assistance, and refinancing. Respond through phone, email, chat, SMS, and ticketing systems; resolve non-technical issues using approved workflows; assess needs and documentation; collaborate on escalated cases; identify workflow improvements; and maintain detailed CRM case records.

Lead Services business operations for Financial Services accounts from sales through delivery. Partner with account leadership, sales, contracts, finance, project coordination, and delivery teams. Manage opportunity, pricing, contract, financial, and resource processes; standardize account activities; support consistent operations; and prepare weekly, monthly, and quarterly portfolio review materials.

Leads GoDaddy’s Commerce Support organization and strategy for merchant onboarding, activation, adoption, retention, and growth. Oversees customer-facing teams, service delivery, workforce planning, operational performance, and P&L management. Drives AI-enabled support transformation through automation, agent assistance, self-service, analytics, and process modernization. Partners with Product, Engineering, Sales, Risk, and GTM leaders to improve merchant outcomes, increase product adoption, reduce churn, and scale operational efficiency.

Leads business and revenue operations across D2C, B2B2C, and B2B markets. Owns strategic planning, KPI development, forecasting, dashboards, lead-to-cash optimization, process improvement, operational tooling, order management, fulfillment, and cross-functional initiatives. Partners with executive, sales, finance, customer success, product, and engineering leaders to improve revenue predictability, automate workflows, support market expansion, and build high-performing teams.

Supports the founder across business administration and personal logistics. Responsibilities include managing travel, calendars, inboxes, meeting preparation, project deadlines, expenses, reimbursements, accountant communication, personal appointments, household services, shopping, vendors, and occasional team support. The role requires building organizational systems, working independently, anticipating needs, handling sensitive information discreetly, and using Airtable and GoHighLevel.

Leads critical client escalations from initiation through closure, coordinating engineering, delivery, operations, and client success teams. Drives containment, root cause analysis, corrective actions, quality management, and continual improvement. Serves as the primary client advocate during high-visibility incidents, communicates with executives and clients, tracks resolution and satisfaction metrics, and presents performance insights to governance leaders. The role strengthens service delivery processes, prevents recurring issues, and promotes accountability and sustainable operational excellence.