Top Remote Operations & Support Jobs in Washington DC,

Coordinate and track FAA Directives and publications from initiation through final approval. Manage SharePoint trackers, monitor directives mailbox, prepare and format document packages, apply basic edits, ensure Section 508 accessibility, route packages via EDMS, liaise with stakeholders, and provide status updates to keep projects moving to completion.

Set vision and multi-year roadmap for Foundation and Network operational processes. Design, integrate, and continuously improve cross-functional processes and enabling systems; partner with senior leaders and IT to ensure alignment and adoption; lead change management, training, and governance; monitor process performance and drive data-informed improvements to increase efficiency, scalability, and effectiveness.

Own end-to-end commercial review and negotiation of Insertion Orders (IOs); partner with Account Executives and cross-functional teams to approve redlines, coordinate delivery and payment, and resolve operational issues. Lead IO improvement projects, design scalable workflows and operating models, and leverage AI tooling to accelerate review and enable AE self-service. Act as the commercial expert protecting company interests in deal conversations.

Perform Remote Online Notarizations in accordance with state laws, verify signer identity, maintain records, deliver professional customer service, coordinate scheduling, and support multilingual clients (with interpreters when allowed).

Manage day-to-day operations for school staffing: schedule assignments, communicate with school administrators and temporary staff, resolve issues, drive engagement and retention, support product improvements, handle high-volume multi-channel communications, process claims, conduct outbound calls, and provide internal administrative support to meet service and satisfaction goals.

Oversee operations processes, manage staff, facilitate communication between teams, improve systems, and support programs in a leadership role.

Provide frontline technical and product support for K-12 customers via phone, chat, and email. Troubleshoot device, network, and application issues across Windows, macOS, and ChromeOS; manage tickets end-to-end; meet SLAs; document cases; escalate with clear, decision-ready information; and contribute to knowledge-base improvements.

Support Bswift implementations and ongoing client support by managing data imports/exports, payroll/carrier files, EDI feeds, and transaction analysis. Troubleshoot production issues, perform audits, ensure system accuracy, train client HR partners, liaise with third parties, and recommend process improvements to reduce errors and improve quality control.

Provide Tier 1 IT support and Microsoft 365 administration for healthcare staff: onboard hardware, configure Intune/Entra ID, manage device compliance and BitLocker recovery, troubleshoot VPN/VDI, resolve tickets, and recommend process improvements while maintaining HIPAA confidentiality.

Serve as first point of contact via phone, chat, email, and portal to troubleshoot and resolve customer issues. Maintain case records, prioritize by SLA/severity, identify workarounds, and meet monthly customer satisfaction goals.