Top Remote Operations & Support Jobs in Washington DC,

Lead and develop a distributed onboarding operations team, maintain SLAs, make complex onboarding decisions, drive process and tooling improvements, manage workload and staffing, use operational metrics to monitor performance, and partner cross-functionally to improve onboarding effectiveness.

Support and manage EHR Point-to-Point integrations and interoperability lifecycle activities. Monitor and triage issues, coordinate troubleshooting with engineering and vendors, run testing and validation, document interfaces and workflows, and support onboarding and go-live for partners. Use support tools to track requests and drive continuous improvement across integration, testing, and implementation processes.

Install, configure, and support Epic client applications (Hyperspace, Interconnect, print services) across desktops, mobile, and virtual platforms. Monitor performance and security, troubleshoot issues, support Citrix/VMware environments, manage upgrades/patches, document configurations, participate in disaster recovery testing, and provide on-call production support while ensuring compliance with policies and standards.

Lead and modernize GTM systems (Salesforce, CPQ, Marketo, enrichment tools), build automation and AI workflows, own data quality and integrations, and manage a small team to support Sales, Marketing, and Customer Success.

Lead commercial strategy and revenue operations for pricing, packaging, CPQ/Q2C automation, and marketplace operations. Own pricing strategy, discount governance, approval logic, and commercialization readiness for new products. Manage and grow a team, partner cross-functionally with Product, Finance, Legal, and Revenue Engineering, and drive end-to-end launch and operationalization of commercial systems.

Support Learning Services by executing LMS builds, content administration, enrollments, reporting, quality checks, and learner support following SOPs. Track requests, escalate complex issues, and maintain documentation to ensure timely, accurate delivery of training programs.

Conduct case file reviews and monitor data integrity and compliance with WIOA/TANF/SNAP and contract requirements. Identify deficiencies, recommend corrective actions, support audits, process payments and billing, maintain reporting tools, and train/coordinate local QA staff to ensure program accuracy and prevent disallowed costs.

Manage the final stages of mortgage loans to ensure accurate, compliant, and timely closings. Prepare Closing Disclosures and closing packages, coordinate with processors, underwriters, title companies and settlement agents, maintain loan records in Encompass/LOS, resolve closing issues, and ensure CFPB/TRID and investor compliance while supporting operational performance goals.

Provide administrative support to Advisory Partners and teams including preparing reports, typing correspondence, maintaining electronic filing systems and spreadsheets, client communication, scheduling, proofreading, and multi-tasking during busy seasons.

Manage end-to-end commercial contract lifecycle (NDAs, MSAs, Order Forms), act as Salesforce administrator to maintain CRM data integrity, optimize intake-to-execution workflows, build KPI dashboards and reports, and coordinate cross-functionally with Sales, Legal, and Finance to track obligations and reduce contract turnaround time.