Top Remote Entry Level Jobs in Washington DC,

Manages relationships with national accounts to maintain customer satisfaction, drive SaaS platform adoption, retain revenue, and grow existing business. Responsibilities include client communications, training, account reviews, renewal support, CRM documentation, revenue tracking, and collaboration with regional, marketing, product, and operations teams. The role also develops customer stories and helps clients and colleagues understand Impel solutions.

Manage and support long-term SaaS customers by providing software guidance, training, adoption support, renewals, upselling, and relationship development. Handle support inquiries, recommend best practices, meet retention and adoption quotas, identify referral and case study opportunities, and collaborate across departments. The role is remote within the United States, with occasional travel possible.

Build AI agent evaluation and trace intelligence features, run benchmarks and experiments on Mastra primitives, and use findings to improve agent accuracy, configuration, and behavior. Develop tools that help developers understand agent performance and enable automatic self-improvement through evaluations, suggestions, and rollouts. This hands-on role combines experimentation, benchmarking, and production framework engineering in a fully remote environment.

Sources and networks with candidates for client roles, conducts internet searches and phone interviews, evaluates candidate fit, builds talent pools, maintains candidate and client relationships, updates applicant tracking systems and reports, and supports recruitment projects in a fast-paced, metrics-driven environment.

Owns the triage and escalation of complex customer issues, connecting support activity with Product, Engineering, Client Engagement, and strategic projects. Identifies recurring trends, operational gaps, product opportunities, and customer friction. Builds scalable support processes, documentation, dashboards, workflows, and feedback loops while improving handoffs and enabling informed prioritization across teams.

Support patients and healthcare advocates through phone, email, and chat. Responsibilities include confirming appointments, troubleshooting issues, resolving inquiries, onboarding clients, documenting feedback, reporting platform problems, and helping improve the customer experience. The role requires empathy, attention to detail, basic technical troubleshooting skills, adaptability across shifts, and the ability to handle complex or difficult conversations.

Coordinates technical projects and operations by tracking schedules, budgets, risks, and deliverables; facilitating stakeholder communication; providing technical support; troubleshooting software, hardware, and infrastructure issues; maintaining documentation and reports; improving processes; and training or onboarding team members.

Lead Workday AMS consulting for global clients, specializing in Talent and Learning. Responsibilities include configuration, ongoing support, complex enhancements, client advisory, testing guidance, dependency management, service delivery risk management, stakeholder presentations, workshops, and mentoring junior consultants. The role requires strong Workday functional expertise, customer engagement, communication, and the ability to manage priorities across multiple clients.

Provides project management support for planning, developing, coordinating, documenting, tracking, and evaluating ministry projects. The role works with the PMO and cross-functional teams to deliver projects on time, within scope, and budget; maintains project resources and reports metrics. It also requires collaboration across the organization, adherence to policies, participation in PM activities, development of ministry partner relationships, and annual fundraising to meet an agreed budget.

Own the full talent acquisition function, leading senior and hard-to-fill searches for an affiliate and performance marketing business. Build proactive sourcing pipelines, run searches from intake through close, improve recruiting playbooks and interview processes, create leadership reporting, and guide the Recruiting Operations Manager. Success requires strong performance marketing recruiting knowledge, independent judgment, measurable outreach, and strategic partnership with hiring managers.