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Top Remote Senior Level Customer Success & Experience Jobs in Washington DC,
Edtech • Professional Services • Sales • Consulting
Lead and mentor a team of 8–12 Customer Success Managers to improve onboarding, retention, and lifetime value. Handle escalations, refunds/chargebacks, coach CSMs on objection handling, monitor KPIs, refine processes and SOPs, collaborate with Sales/Marketing, and provide daily reporting.
Top Skills:
CalendlyCrmsGoogle SuiteLoomSlackTrelloZapier
Real Estate
The Customer Onboarding Manager leads the onboarding of Rentable's Daylight platform, ensuring a smooth implementation and guiding customers through data configuration and platform setup while improving onboarding processes.
Top Skills:
AsanaData-Driven WorkflowsSalesforce
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