Top Remote Senior Level Customer Success & Experience Jobs in Washington DC,

The Front Desk Manager oversees guest services operations, ensuring premium service and compliance with company standards while supervising staff and handling guest relations.

Lead and develop a team of Technical Account Managers, drive operational excellence, scale TAM processes, handle complex technical escalations, and partner cross-functionally to improve product and customer outcomes. Promote AI-assisted workflows and continuous improvement while recruiting, coaching, and building repeatable playbooks for technical customer scenarios.

The Senior Customer Success Manager at Thrive oversees customer relationships, ensuring successful delivery and engagement with Thrive's AI-powered solutions while managing renewals and expansion opportunities.

The Development Director leads fundraising strategies, conducts donor outreach, writes proposals, ensures systems for fundraising, and supports organizational leadership.

Lead and develop a team of Customer Success Managers for SMB and Mid-Market, driving retention, renewals, product adoption, and expansion. Establish scalable processes, use data and AI/automation to optimize workflows, manage escalations, partner cross-functionally, and represent customer needs internally.

Serve as a post-sales technical lead delivering professional services and network observability guidance. Lead technical projects, integrate Kentik with customer systems, analyze telemetry to recommend optimizations, and act as a trusted advisor between customers and internal Product/Engineering teams to expand platform usage.

As a Sales Engineer, support the Enterprise sales team by providing technical expertise, leading demos, and designing solutions to drive sales for Meter's networking solutions.

Lead customer onboarding from contract to adoption: configure environments (SSO, integrations, workspaces), run trainings and launches, manage enterprise rollouts, apply change management, build repeatable playbooks, and feed implementation insights into education and product.

The Senior Director of Partnerships and Business Development will drive go-to-market strategies through strategic alliances, focusing on business growth and partnerships with OEMs and cybersecurity integrators.

Own retention, expansion, and value realization for a portfolio of accounting-firm customers. Drive renewals, forecast revenue, identify upsell opportunities, build executive relationships, create success plans tied to KPIs, identify and remediate churn risk, and translate customer insights into product and go-to-market priorities while collaborating cross-functionally.