Top Remote Edtech Customer Success & Experience Jobs in Washington DC,

Own the customer lifecycle for strategic accounts: onboard, drive adoption, manage renewals, build C-level relationships, measure customer health, execute success plans with Sales, and facilitate reviews, trainings, and demos.

As a Customer Experience Advisor, you will manage student interactions to enhance their experience, handle escalations, and utilize support tools efficiently.

As Director of Public Sector Sales at Udemy, you will lead a team focused on revenue growth, sales strategy, and customer acquisition in the public sector.

Support the Sales team by researching prospects, creating tailored sales materials, contributing to proposals, and coordinating with technical teams while track activity in CRM.

The Manager on the Partner Success team leads a team of Partner Success Managers while managing a portfolio of West Coast schools, driving accountability, and fostering a culture of high performance.

The Customer Success Manager for Renewals will lead the renewal process, enhance customer relationships, handle pricing, and collaborate across teams to ensure client satisfaction and retention.

The Customer Success Manager manages a portfolio of customer accounts, driving renewals, facilitating growth through upselling, and ensuring customer satisfaction using GoGuardian’s solutions.

Manage digital customer success programs for school districts using scalable engagement strategies. Drive adoption and retention of Securly products while ensuring operational excellence through data management in Salesforce and Vitally.

Manage a portfolio of school districts to drive adoption, retention, and expansion of Securly products through digital-first engagement strategies and lifecycle programs.

Mentors provide technical support to learners in their online Nanodegree journey, host live sessions, and facilitate community engagement.

Lead a team of Customer Success Managers to optimize renewal performance and customer activation strategies while collaborating with cross-functional teams to exceed revenue goals.