Top Remote Edtech Customer Success & Experience Jobs in Washington DC,

The Director of Customer Experience will lead the post-sales organization, oversee customer lifecycle, enhance retention strategies, and ensure exceptional onboarding and support processes.

The Customer Operations Associate will support customers post-purchase, driving adoption and satisfaction, managing onboarding, and resolving inquiries promptly.

The Digital Touch Customer Success Manager focuses on customer retention, adoption, and engagement for a digital portfolio, utilizing automation and data insights for successful onboarding and renewals.

The Associate Director, Digital Experience drives user-focused digital experiences, collaborating across teams to enhance enrollment journeys and utilize data-driven insights for product and strategy improvements.

The Technical Support Analyst is responsible for handling customer support issues, providing troubleshooting, maintaining service levels, and ensuring a positive user experience.

The Manager on the Partner Success team leads a team of Partner Success Managers while managing a portfolio of West Coast schools, driving accountability, and fostering a culture of high performance.

The Customer Success Manager will oversee mid-market K-12 school districts, ensuring adoption, retention, and renewal of Securly's products through strategic customer engagement and collaboration with account teams.

As a Client Success Specialist, you will manage inbound customer support, helping districts with product adoption, resolving issues, and collaborating with teams to improve customer experience. You will also analyze support trends and engage with your accounts throughout the year.

Lead and inspire the customer organization, driving customer success strategies, managing teams, and enhancing customer experiences in a high-growth SaaS environment.

Teach online English to Chinese students with fixed schedules and long-term student-teacher pairings. Deliver lessons following YiYiEnglish methodology, build student relationships, complete onboarding including video questions and demo, and commit to a stable schedule for at least six months.