Top Remote IT Support & Helpdesk Jobs in Tampa Bay, FL

Manages a technical application support team responsible for payroll tax platforms. Oversees monitoring, incident triage, troubleshooting, customer ticket resolution, escalations, service levels, and platform health. Leads hiring, performance management, coaching, delegation, and professional development. Drives process improvement, automation, AI adoption, root-cause analysis, and customer communication while coordinating with development, compliance, customer success, and leadership teams.

Own internal IT operations across workflow automation, integrations, Atlassian administration, website maintenance, technical support, access management, documentation, and project delivery. Build n8n and API-driven automations, use AI tools to improve productivity, troubleshoot software and hardware issues, and partner cross-functionally to scale secure, efficient systems for a remote global team.

Provides technical support for EasyPost’s GlobalShip enterprise shipping solution. Responsibilities include client configuration, troubleshooting, customer follow-up, minor software and database adjustments, software testing and deployment, issue escalation, and coordination with support and integration teams. The role requires managing multiple support issues, communicating effectively with customers and internal teams, and adapting to new technologies. Travel is required occasionally, and the position may be remote or hybrid.

Provides Tier 1 and Tier 2 support for a global workforce across macOS, Windows, SaaS applications, identity systems, endpoints, and AI platforms. Manages onboarding, offboarding, access, device lifecycle, and asset inventory. Develops scripts, automations, documentation, and workflow improvements while supporting executive users, meetings, events, and remote employees. Troubleshoots workplace technologies and contributes to service quality, SLA performance, responsible AI practices, and continuous IT operations improvement.

Provides first-level technical support and basic security triage for employees in a high-volume service desk environment. Resolves hardware, software, network, access, and application issues; manages routine identity and access requests; documents tickets; monitors security risks; escalates incidents; and improves service desk workflows. The role targets high first-contact resolution and customer satisfaction while supporting users remotely or from Carmel, Indiana.

Provide first- and second-level production support for Maven clients: troubleshoot Java/J2EE applications, resolve tickets, perform builds, migrations, code reviews, security scans, and coordinate with engineering, QA, and clients to meet SLAs.

Own escalated IT support beyond Tier 1 while delivering Helpdesk projects from planning through completion. Responsibilities include troubleshooting macOS, Windows, endpoint, identity, and networking issues; identifying recurring ticket patterns; building AI-assisted and automated resolutions; managing tooling, fleet, and identity initiatives; documenting durable solutions; and collaborating with distributed teams. The role requires independent research, hypothesis testing, strong communication, and hands-on experience with modern endpoint, identity, and ITSM platforms.

Monitor and manage critical IT events and incidents in a 24/7 environment, including shift and on-call coverage. Own account-level IT and network strategies, present technical solutions to clients and technical teams, document best practices, and support multi-platform, multi-vendor data center and distributed computing environments. The role requires independent problem solving, innovation, and contributions to performance metrics and deliverables.

Provides frontline technical support for employees, troubleshooting Windows hardware, software, connectivity, and access issues. Manages help desk tickets, user accounts, onboarding and offboarding, workstation deployment, equipment inventory, and vendor coordination. Documents solutions, escalates complex issues, and supports process improvements. The role requires strong customer service, communication, organization, and at least three years of technical support experience.

Provides desktop support, hardware procurement and inventory management, computer imaging, account setup, software training, and troubleshooting for end users. Manages employee onboarding and offboarding across Active Directory, Exchange, Google Workspace, and other systems. Prepares weekly management reports and supports corporate applications and hardware in a hybrid Pittsburgh office environment.