Top Remote Entry Level Jobs in Tampa Bay, FL

The Instructional Designer II develops and updates online courses for ERAU Worldwide Campus. Responsibilities include collaborating with faculty, establishing and applying course development and quality standards, creating instructional materials in Canvas, coordinating multimedia production, conducting quality assurance reviews, facilitating approvals, monitoring textbook issues, and managing course timelines and redevelopment cycles. The role may also mentor junior instructional designers and participate in educational research, conferences, and presentations.

Respond to customer support requests and pre-sale inquiries through Zendesk, web, email, and internal ticketing systems. Educate customers, troubleshoot issues, document cases and feedback, collaborate with internal teams on complex problems, identify potential user interface issues, and escalate unresolved concerns while meeting service-level goals.

Leads the State, Local Government, and Education sales team, driving revenue attainment, pipeline generation, forecasting, territory strategy, complex public-sector sales cycles, and customer growth. Recruits, coaches, and develops sales professionals while refining sales processes, playbooks, and performance metrics. Collaborates with cross-functional teams, builds strategic customer and channel relationships, supports procurement and contracting requirements, and communicates market insights and performance to senior leadership.

Create clear, concise UX copy across patient-facing and business healthcare workflows, including onboarding, forms, errors, notifications, AI interactions, and transactional communications. Partner with Design, Product, Engineering, Research, and users to improve information architecture, terminology, interaction patterns, and content systems. Develop voice and tone guidelines, reusable content patterns, and scalable AI-assisted workflows while ensuring clarity, accuracy, accessibility, consistency, and trust in complex healthcare software experiences.

Drives Professional Services revenue by qualifying, scoping, estimating, and closing implementation, advisory, adoption, optimization, and transformation engagements. Leads customer discovery, develops service strategies and Statements of Work, forecasts pipeline, and engages executive stakeholders. Advises asset-intensive organizations on field service, service lifecycle management, workforce optimization, and business transformation. Collaborates with Sales, Customer Success, Professional Services, Finance, Legal, Product, and partners to close complex deals and achieve customer outcomes.

Manage post-onboarding relationships with public safety agency customers, driving platform adoption, value realization, satisfaction, and retention. Provide enablement, training, strategic reviews, workflow guidance, and feature education. Monitor customer health, address risks, coordinate escalations with Support, Product, and Engineering, and communicate customer feedback internally. Collaborate with onboarding and account management teams to improve success playbooks, engagement strategies, and customer outcomes.

Own the full B2B customer journey from onboarding through adoption, retention, renewals, and expansion. Improve time-to-value, gather structured feedback for product and engineering, support contract processes, and build customer success playbooks and metrics. Partner with founders on go-to-market experiments, product-market fit, and growth initiatives while developing strong customer relationships.

Sell Azenta’s sample repository, biorepository, laboratory processing, storage, cryo-storage, transportation, and sample management services to government, academic, healthcare, and research customers. Responsibilities include developing accounts, generating leads, responding to public-sector opportunities, preparing proposals and quotations, delivering capability presentations, maintaining Salesforce records, coordinating internal stakeholders, and reporting pipeline and forecasts. The role requires approximately 50%–60% overnight travel within the United States.

Manage a high-volume portfolio of eCommerce customers, driving product adoption, customer outcomes, retention, and renewal readiness. Monitor customer health and usage signals, identify risks, create success plans, and coordinate resolution with Support, Renewals, Sales, and Professional Services. Maintain accurate CRM and customer success platform records, document engagement and risks, capture customer feedback, and use AI tools to improve portfolio management and surface actionable insights.

Provide post-deployment Workday EDM configuration, troubleshooting, advisory, and customer support. Manage requests within SLAs, investigate root causes, support releases and deployments, document solutions, maintain security and privacy compliance, and assist with customer escalations. Collaborate with internal support, product, engineering, and delivery teams while contributing to knowledge sharing and process improvements.