Top Remote Customer Support Jobs in San Diego, CA

Own first-line customer support: triage tickets, reproduce and document bugs for engineering, surface product patterns to Product, build docs and runbooks, and maintain SLA and CSAT targets.

Coordinate and confirm appointments between clients and security professionals; answer calls, emails, and messages; manage scheduling software and availability; send reminders and follow-ups; maintain accurate records; protect confidential client information; provide professional customer service.

Manages daily customer support operations, team performance, coaching, escalations, recruitment, onboarding, and process improvement. Collaborates with engineering and product teams to resolve complex issues, analyze support trends, improve service quality, and meet response, resolution, and customer satisfaction goals.

Provide first-line tax support to US taxpayers: respond to inbound inquiries, prioritize escalations, liaise with partners, monitor tax workflows, and collaborate with tax, product, and engineering teams to resolve issues and improve the customer tax experience.

Manage a portfolio of high-end matchmaking clients through weekly check-ins, compatibility-based matching, coaching, date coordination, follow-ups, and CRM documentation. Support client upgrades and renewals while assisting with profile reviews, recruiting matches, launch events, and light event planning. The role requires exceptional interpersonal skills, organization, conflict resolution, technology proficiency, and at least five years of successful matchmaking experience.

Provides Level 2 technical and application support for SaaS, on-premise, integrated, and legacy dental practice systems. Diagnoses issues involving operating systems, browsers, networks, cloud services, and databases; communicates resolutions to dental professionals; documents troubleshooting; manages escalations; creates knowledge content; and identifies opportunities for training, automation, and chatbot improvements.

Advise students on financial aid programs, Title IV eligibility, documentation, awards, payment options, and borrowing. Evaluate submitted documents, calculate tuition and aid amounts, communicate requirements, review eligibility changes, and ensure compliance with government, state, military, VA, and institutional policies while meeting service metrics.

Guide students through financial aid processes by explaining funding options, evaluating documentation, calculating tuition and aid awards, identifying eligibility requirements, and reviewing changes throughout enrollment. Communicate through phone, email, and messaging platforms while ensuring compliance with Title IV, state, military, VA, and institutional policies. Provide responsive service and meet performance metrics.

Leads the long-term strategy, operations, and AI transformation of the Technical Support organization. Oversees service delivery, scalability, KPIs, customer escalations, process improvement, executive customer relationships, talent development, and cross-functional collaboration with Customer Success, Sales, Product, and Engineering.

Provide chat, email, and phone support for healthcare software users, including inquiry triage, issue prioritization, escalation, case follow-up, and resolution. Serve as a subject matter expert on software workflows and pharmaceutical manufacturer policies, while maintaining SLAs and documentation standards. Contribute to incident response reviews, knowledge base development, process improvement, client launches, and onboarding materials.