Top Remote Customer Support Jobs in San Diego, CA

Provides frontline technical and data-product support to campaigns, state parties, and partner committees through Zendesk and an on-call rotation. The role trains users on complex tools and datasets, maintains product documentation, troubleshoots technical issues, gathers user feedback, and partners with Product, Data, and Engineering teams to improve usability and automate recurring problems.

Perform Remote Online Notarizations in accordance with state laws, verify signer identity, maintain records, deliver professional customer service, coordinate scheduling, and support multilingual clients (with interpreters when allowed).

The role requires providing support to patients and clinical staff, assisting with appointments and insurance inquiries, maintaining records, and offering technical assistance for patient technologies.

Own customer support tickets from intake through resolution or escalation. Troubleshoot issues, coordinate with Engineering, communicate proactively, document ticket status and next steps, translate enhancement requests into acceptance criteria, report on ticket trends and performance, and prioritize work based on customer impact and urgency.

Leads Technical Customer Support and Field Support teams serving defense and federal government customers using Skydio UAS products. Oversees customer issue resolution, onsite enablement, mission readiness, operational KPIs, customer satisfaction, team development, training, quality management, and process improvement. Partners with Product, Engineering, Program Management, Solution Engineering, logistics, and repair teams to resolve complex hardware, software, cloud, and operational issues. May provide extended-hours, weekend, holiday, and infrequent on-call support.

Investigate and resolve customer issues across robotic and software systems using diagnostics, telemetry, logs, and monitoring tools. Reproduce problems, identify root causes, collaborate with Engineering, Product, and Operations, and document findings. Build scripts, automations, and AI-assisted workflows to improve investigation efficiency. Identify systemic issues, contribute to runbooks and escalation procedures, and help scale support operations.

Provide frontline technical support by managing customer tickets, troubleshooting issues, resolving problems, escalating when needed, and communicating clearly. Become an expert in Guidebook’s Builder CMS and product suite, advocate for customers, identify experience trends, improve documentation, and optimize AI support tooling. The role includes assigned weekend coverage, cross-functional collaboration, and consultative customer success support for higher education clients.

Own customer technical issues from troubleshooting through resolution in a cloud networking and security environment. Mentor support engineers, create knowledge articles, advocate for customers across Engineering, Customer Success, Professional Services, and Product Management, and align customer needs with Cato solutions. Monitor customer status, identify concerns and growth opportunities, and help improve global support services while collaborating with distributed teams.

Provide Tier 1 technical support by resolving configuration and networking issues, managing a high-volume ticket queue, meeting response and resolution targets, maintaining strong customer satisfaction, troubleshooting across operating systems, and partnering with Customer Experience, Product, and Engineering teams to improve user outcomes.

Own client-facing technical implementation and support across SSO, file transformations, provider networks, engagement platforms, and eligibility workflows. Configure and validate systems, monitor file ingestion, investigate registration and data-quality issues, resolve standard problems, and coordinate escalations with engineering teams. Maintain implementation records, SOPs, knowledge bases, and QA checklists while partnering with Client Success, Implementation, Data Engineering, and Product to improve tooling and processes.