Top Remote Operations & Support Jobs in San Diego, CA

Administer and optimize the company HubSpot platform across Sales, Marketing, Service, and Operations Hubs. Design workflows, manage data integrity, maintain integrations, build reports and dashboards, enforce governance, train users, troubleshoot issues, and partner with stakeholders to translate business needs into scalable CRM solutions.

Own recurring sales reporting, maintain Salesforce data integrity, produce executive and board-level pipeline and bookings metrics, deliver ad hoc analyses, support Salesforce enhancements, and drive process improvements to scale reporting and reduce manual work.

Lead and scale simulation operations team to create, tag, execute, and QA simulation scenarios and test suites. Build evaluation metrics, synthesize results into actionable reports, and integrate AI/LLM tools and automation to accelerate scenario generation, bug triage, and reporting for autonomy stakeholders.

Own and maintain training and documentation for BPO partners and internal support teams. Build LMS courses, author Zendesk Help Center articles and macros, run content audits, perform skill-gap analyses using support metrics, coordinate with internal teams, and deliver live training and onboarding to improve agent and AI-assisted support performance.

Serve as chief of staff to senior sales leadership, establish GTM cadence, optimize sales processes, analyze performance, lead territory and forecast planning, maintain CRM and revenue systems, and align cross-functional stakeholders to drive sales efficiency and growth.

Lead enterprise outsourcing strategy and execution: develop strategy, manage vendor performance, ensure risk/compliance, drive transitions and lifecycle management, align stakeholders, and lead a team to optimize cost and operational outcomes.

Prepare, review, and submit Workers' Compensation EDI FROI and SROI filings using vendor platforms. Analyze claim data, interpret state-specific EDI implementation guides and reporting rules, resolve transaction errors/rejects, monitor compliance with deadlines, communicate with internal stakeholders, and ensure HIPAA and regulatory compliance.

Own and scale partner integrations: define technical requirements, manage commercial relationships (SLAs, escalations), ensure data quality across payments and document processing, create processes and documentation to reduce verification time and operational friction.

Own revenue performance across existing customers, balancing upsell/cross-sell and retention. Act as a data-driven analyst bridging Account and Customer Success teams, using HubSpot as the system of record and Power BI for reporting and storytelling.

Own internal IT systems: identity/SSO provisioning, device lifecycle and MDM/endpoint security, SaaS access and licensing, onboarding/offboarding, automation of IT workflows, internal networking, and support while contributing to security and compliance.