Top Remote Operations & Support Jobs in San Diego, CA

Leads a global Deal Operations team responsible for exception quoting, case management, approval queues, service levels, and quarter-end execution. Drives cross-functional improvements across Sales, Finance, Renewals, IT, and CPQ, translating system complexity into recommendations, reducing manual work through process optimization and automation, and serving as the escalation point for complex quoting. Manages team performance, hiring, documentation, governance, and operational change.

Build and lead GC AI’s revenue operations function from the ground up. Develop go-to-market processes, hire and manage a high-performing team, select and implement operational technology, align Sales, Marketing, Product, Customer Success, and Partnerships, and optimize pipeline, forecasting, retention, deal velocity, win rates, and revenue performance through data-driven KPIs.

Provides complex member support across phone, chat, and video channels; resolves escalated inquiries, complaints, HelpDesk tickets, and operational issues. Reviews interactions for quality assurance, coaches frontline staff, supports onboarding and training, monitors service trends, and identifies process improvements. Performs specialized financial service tasks while ensuring compliance with credit union policies, regulations, confidentiality, and data integrity.

Alaffia’s Talent Pool invites candidates interested in future opportunities at its NYC-based healthcare AI startup. Applicants can submit their information and a cover letter describing their motivation and preferred business areas or roles. The talent team will retain profiles and proactively contact candidates when suitable positions become available. The company develops AI-powered copilots and agents to reduce healthcare administrative burden, billing waste, and costs.

Supports day-to-day NetSuite administration, configuration, user access, data maintenance, integrations, documentation, testing, and front-line issue resolution. The role assists with scripts, workflows, forms, custom records, system migrations, audit tasks, and segregation-of-duties reviews while coordinating with internal stakeholders and a managed service provider.

Leads GTM strategy and revenue planning, including segmentation, capacity, coverage, quota, territory design, pipeline modeling, and variable compensation. Manages a planning team, partners with Finance and Sales, evaluates routes to market, supports pricing decisions, and improves planning efficiency through technology and AI. The role requires extensive B2B SaaS revenue operations experience and ownership of complex planning cycles.

Own long-term workforce planning and capacity strategy across Customer Success channels. Develop forecasts, staffing models, scenario analyses, dashboards, and labor investment recommendations. Analyze staffing, productivity, occupancy, shrinkage, service levels, and automation impacts. Partner with Customer Success, AI, Data, Finance, Talent Acquisition, BPO providers, and senior leadership to guide hiring, budgeting, headcount planning, and operational improvements through data-driven insights.

Leads workflow strategy, process design, governance, documentation, standardization, and continuous improvement across Client Service & Delivery. Establishes process ownership, decision rights, KPIs, governance routines, and adoption plans; analyzes operational data to identify root causes and improvement opportunities. Facilitates workshops, develops training and executive materials, partners with analytics and technology teams, coaches stakeholders, and drives measurable operational outcomes across domestic and offshore teams.

Partner with the SVP of Customer Success to improve executive effectiveness and organizational operating rigor. Responsibilities include calendar and meeting management, forecasting and business analytics, executive and board reporting, cross-functional initiative coordination, operating-rhythm management, action tracking, process improvement, and synthesizing data into insights, risks, decisions, and recommendations. The role combines executive support, business operations, project management, and analytical judgment.

Own marketing and partnerships operations infrastructure, including HubSpot workflows, lead routing, scoring, attribution, lifecycle management, campaign tracking, Salesforce integrations, and PartnerStack administration. Improve funnel efficiency, pipeline hygiene, lead conversion, and channel ROI through automation, reporting, forecasting, and data governance. Collaborate with Marketing, Partnerships, Sales, Customer Success, Business Systems, and Analytics teams to implement scalable revenue processes.