Top Remote IT Support & Helpdesk Jobs in San Antonio, TX

Leads technology operations and sustainment for Leidos Energy’s technology baseline, including networks, specialized hardware, and software. Oversees reliability, security, lifecycle management, modernization, operational risk, resources, investments, and external providers. Improves employee workflows, reduces technical debt, translates business needs into technology priorities, and develops multidisciplinary technical teams and leaders across a large matrixed organization.

Provides first-line global help desk support for incidents, desktop issues, and proprietary applications. Receives calls, creates and updates tickets, troubleshoots issues using technical documentation, monitors service queues and SLAs, dispatches providers, manages escalations, documents resolutions, and communicates with customers and engineering teams. Supports knowledgebase maintenance and internal system monitoring while delivering professional customer service.

Leads a team supporting GDS administration, configuration, scripting, automation, queue management, agent setup, integrations, and operational troubleshooting. The role serves as the escalation point for complex system issues, maintains PCCs, OIDs, profiles, permissions, and workflows, and partners with travel operations and technology teams on testing, enhancements, documentation, and process improvements.

Provide first-line technical support for hospital PACS environments, troubleshooting customer issues, managing and documenting service requests, escalating complex problems, and ensuring regulatory compliance. Collaborate with senior engineers and cross-functional teams, communicate resolutions, maintain technical expertise, support installations and repairs, analyze root causes, and monitor service performance. This field-based role supports mission-critical healthcare technology customers across New England.

Own and maintain a 10-bay QNAP NAS and Dropbox Business integration for secure footage storage and collaboration. Responsibilities include configuring storage, managing remote access and permissions, establishing file workflows, creating and testing independent backups, troubleshooting systems, and documenting setup and recovery procedures. The role begins with a systems review and approved remediation, followed by ongoing maintenance and support.

Provide Tier 1 help desk support for government information systems, including Tableau and Salesforce. Troubleshoot, triage, resolve, or escalate user issues; manage access and account updates; log tickets; assist users with system access; and collaborate with technical teams. The role also supports projects and work plans, requires strong customer service and problem-solving skills, and may include weekend or holiday shifts.

Supports employees with everyday technology needs, including laptop, account, and application setup and maintenance. Assists with support requests, troubleshoots common technical issues, contributes to IT documentation and projects, and collaborates across the organization. The intern gains hands-on exposure to IAM, MDM, project management solutions, troubleshooting, and security practices while working hybrid in Midtown Manhattan.

Own day-to-day IT operations, service management, endpoint security, identity and access administration, cloud infrastructure support, vendor and MSP oversight, business-unit technology integrations, and SOC 2 or other audit readiness. The role manages Microsoft 365, Google Workspace, AWS, Azure, endpoint tools, security platforms, device compliance, operational documentation, procurement, and technical evidence across multiple business units.

Provides Level 2 support for SaaS and custom insurance applications through phone, chat, email, and in-person channels. Troubleshoots access issues and data errors, supports application conversions and implementations, assists with software upgrade testing, follows security and access standards, and escalates complex issues. Requires strong customer service, application troubleshooting, communication, and problem-solving skills. The role is hybrid or remote with approximately 5% travel.

Manage enterprise IT service desk ticket flow, routing, queue capacity, SLA risk, escalations, critical incidents, schedules, field dispatches, and operational reporting. Maintain resolver groups, assignment rules, dispatch procedures, and workflow improvements while coordinating geographically dispersed technical teams. The role requires independent judgment, ITSM platform experience, and active Secret clearance, with potential TS/SCI eligibility.