Top Remote Operations & Support Jobs in San Antonio, TX

Leads national Commercial Risk operations by developing standards, streamlining workflows, ensuring regulatory and audit compliance, optimizing agency management systems, establishing KPI dashboards, and guiding regional teams through process improvements, change initiatives, and organizational integrations.

Provide phone and email support to Ting customers, troubleshoot technical issues to root cause, document solutions, liaise with customers and partners, and support Engineering with software and hardware testing. Maintain internal and external documentation while helping ensure reliable service delivery. The role includes rotating shifts covering nights, weekends, and holidays.

Leads end-to-end financial services claims operations, overseeing workflow, staffing, service levels, quality, compliance, risk controls, and customer outcomes. Manages geographically dispersed leaders and claims teams, develops talent, handles escalations, partners with clients and internal stakeholders, and drives process improvements. Uses operational reporting and trend analysis to improve performance while evaluating automation, AI, and digital tools within regulatory and data-protection requirements.

Owns commercialization and new product introduction for products and features, from product handoff through launch and post-launch tracking. Partners with executives on pricing, commercial readiness, and launch health; defines success metrics and optimizes processes. Leads M&A go-to-market diligence and post-acquisition integration while coordinating Product, Engineering, Sales, Marketing, Finance, and Corporate Development. The role requires strategic planning, program management, executive communication, and SaaS commercialization expertise.

Partners with the VP and CTO to manage operational execution across the GS&A practice. Serves as Chief of Staff, coordinates leadership forums and events, tracks strategic initiatives and KPIs, manages headcount and budget forecasting, oversees reporting and dashboards, and drives AI adoption and citizen development programs. The role also supports team performance, development, engagement, and cross-functional alignment across solution areas and technology groups.

You will execute and improve insurance workflows, analyze operational efficiency, collaborate with product teams, and support onboarding and documentation efforts.

Manage document workflows, process and quality-check incoming claims, assign statuses, route files, reconcile balances, validate charges, resolve discrepancies, and perform itemized bill data entry. Monitor file intake, output, and file-sharing accuracy; report system issues through service tickets; analyze document and claims trends; and communicate operational updates across teams. The role requires strong attention to detail, organization, analytical thinking, and proficiency with office and document-management tools.

Provides advanced administrative and executive support, including office coordination, scheduling, travel arrangements, correspondence, reports, expense processing, meeting support, and cross-department follow-up. The role also involves confidential work, document preparation, inventory and storeroom coordination, purchasing or subcontracting support, CMMS use, and process improvement. Requires strong Microsoft Office skills, professional communication, flexibility for overtime or weekends, and occasional travel.

Design complex insurance claim and coverage scenarios for AI model training, including disputed coverage, litigation, allocation, bad-faith risk, and major-loss settlement strategy. Produce senior-level claim analyses, authority requests, reserve rationales, and litigation plans; evaluate AI responses against claims standards; identify unsupported or improper positions; and provide written feedback. Participate in onboarding and calibration sessions.

Administer COBRA and Direct Bill plans, balances, employer accounts, and incoming files. Resolve internal questions, account discrepancies, and tier-three escalations using product and system knowledge. Communicate with departments, employers, consultants, brokers, and vendors through case management. Support peer training, process improvement, compliance with HIPAA policies, special projects, and quality and performance goals.