Top Remote Operations & Support Jobs in San Antonio, TX

Provides daily support to travel advisors and internal partners, resolving Service Desk inquiries, ticketing issues, and complex domestic and international air reservations. Uses Sabre GDS and related systems to assist with sales, exchanges, profiles, ARC errors, hotels, cars, and invoicing. Handles calls, emails, and remote sessions while meeting SLA response targets, escalating complex issues, and coordinating with internal teams and vendors.

Leads revenue operations across the full customer lifecycle, owning forecasting, pipeline analytics, GTM systems, CRM governance, customer health scoring, planning infrastructure, and revenue reporting. Partners with Sales, Marketing, Finance, Energy Markets, and Customer Success to improve productivity, standardize processes, connect contracted value to realized revenue, and surface risks and opportunities. Manages a team spanning sales productivity, analytics, and operations.

Handles customer support across email, chat, and phone for Shippo’s shipping platform. Troubleshoots product, carrier, account, billing, and ecommerce integration issues; supports premier accounts; documents resolutions; escalates complex cases; and collaborates with Technical Support, Customer Success, Sales, Product, and Finance. Uses AI tools for research and problem-solving while maintaining clear, customer-appropriate written communication. The role includes weekend coverage and requires remote work experience.

Owns revenue operations across Amazon, third-party marketplaces, retail partners, MAP compliance, and HCP sales. Responsibilities include marketplace catalog and promotion management, inventory monitoring, reseller enforcement, retail onboarding, purchase order processing, workflow and SOP development, reporting, and cross-functional coordination with Sales, Finance, Marketing, Supply Chain, Legal, and external partners.

Own and modernize Boulevard’s corporate IT environment, including identity, access, endpoints, SaaS applications, device management, onboarding, offboarding, and service delivery. Build scalable operating standards, automation, governance, documentation, metrics, and self-service workflows. Resolve complex technical issues, manage vendors, lead IT programs, and partner with Security, People, Finance, Legal, Engineering, and business leaders on compliance, continuity, and technology strategy.

Serve as the Chief Growth Officer’s strategic operator, leading GTM execution across Sales, Marketing, Channel, Customer Success, Product, and Finance. Own revenue operations, pricing, deal governance, forecasting, territory and quota planning, data unification, HubSpot architecture, executive dashboards, pipeline optimization, and Q2C processes. Manage a HubSpot Administrator, improve commercial analytics, establish operating cadence, and deploy AI-enabled workflows across the GTM technology stack.

Provide advanced technical support for WordPress hosting customers through live chat and email. Troubleshoot WordPress performance, caching, slow queries, security issues, and platform problems using tools such as Grafana. Investigate threats, analyze logs and performance trends, recommend optimizations, escalate issues, collaborate cross-functionally, and share technical knowledge. The role supports enterprise clients, agencies, developers, and infrastructure-aware customers while maintaining a high-quality customer experience.

Supervises entry and processing staff, including hiring, training, performance management, scheduling, and coaching. Monitors workflow, quality, production effectiveness, and operational reports; analyzes data and recommends process improvements. Develops procedures for new programs and contracts, manages escalations and customer inquiries, handles administrative issues, and collaborates across departments to improve service and operational outcomes.

Own deal desk operations for complex revenue agreements, ensuring accurate contract setup, billing, revenue recognition, compliance, and data integrity across Salesforce, NetSuite, and related systems. Partner cross-functionally with Sales, Finance, Billing, Revenue Recognition, Implementation, and Systems teams throughout the Quote to Cash lifecycle. Manage credit evaluations, operational controls, process improvements, and two offshore Order Management resources.

The Business Analyst gathers and validates business and functional requirements for federal IT modernization initiatives. Responsibilities include writing user stories, use cases, and acceptance criteria; facilitating workshops and backlog refinement; analyzing processes; prioritizing requirements; maintaining traceability and documentation; collaborating with development, QA, UX, and stakeholders; and supporting user acceptance testing. The role requires Agile and SDLC knowledge, strong analytical and communication skills, and experience in structured or regulated environments.