Top Remote IT Support & Helpdesk Jobs in Salt Lake City, UT

Provide multi-channel technical support (phone, email, chat) for Hirevue's hiring platform. Troubleshoot complex software environments, manage multiple platforms, own inquiries through resolution, recommend process improvements, and work scheduled shifts (including nights/weekends) to ensure smooth candidate interview experiences.

Lead global delivery of AI-first end-user support, managing service desk and field teams, incident and problem management, AI-driven virtual agents and self-healing automation, KPI reporting, vendor and budget oversight, and reskilling staff to expand autonomous resolution.

Operate and maintain servers, cloud and network infrastructure (Azure, Hyper-V, Cisco/Aruba). Manage VMs, containers, ICAM/Okta integrations, STIG compliance, Tier III escalations, and on-call support while documenting procedures.

Provide first-line IT support for a remote workforce: troubleshoot hardware/software, manage user accounts and onboarding, resolve Tier 1 tickets, document processes, maintain SLAs, and escalate with clear diagnostic information.

Prepare, configure, image, test, and troubleshoot computer hardware and software for deployment. Maintain inventory and asset records, document test results, and ensure systems meet specifications prior to shipping. Collaborate with IT/dev teams and non-technical staff; support onboarding processes requiring CJIS clearance.

Provide mid-level remote support for customer environments running Linux, OpenStack and Kubernetes. Troubleshoot IaaS issues, reproduce bugs in labs, own escalations end-to-end, coordinate with engineering, perform datacenter hardware and networking triage, participate in on-call rotations, and create SOPs and change management artifacts.

Provide user support, troubleshoot and maintain clinical software systems, assist with implementations, testing, data import/export and basic reporting, deliver end-user training, and coordinate project tasks under senior staff guidance.

Manage daily help desk operations supporting cloud and on-prem environments; lead support team, enforce SLAs, troubleshoot incidents, maintain ticketing systems, perform remote desktop support, device provisioning, and IT asset tracking while collaborating with technical and business stakeholders.

Administer and support enterprise databases and analytics applications across cloud and hybrid environments. Monitor performance, storage, backups, and disaster recovery; troubleshoot issues; manage user access and security; support upgrades, patching, and configuration; and maintain operational documentation and procedures to ensure availability, scalability, and reliability.

Provide 2nd/3rd shift IT support for a remote workforce, focusing on macOS and Apple device troubleshooting, Google Workspace and Okta administration, MDM and asset management, ticketing, documentation, AI-enabled workflow automation, and collaboration with IT/security for endpoint hygiene and incident escalation.