- Perform advanced support functions for workstations, enterprise software and office infrastructure platforms
- Lead in planning, implementing, and supporting systems through an aggressive M&A schedule
- Lead in coordinating new office setups
- Auditing of system accounts to ensure licensing and inventory accuracy
- Perform advanced remote troubleshooting through diagnostic techniques
- Troubleshoot and problem solve core service and support challenges while applying best practices for documentation and change management
- Support basic IT infrastructure, cloud, and networking
- Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
- Other duties and tasks as assigned
EDUCATION AND EXPERIENCE REQUIREMENTS:
- Experience (years and type of experience): 5 years’ technical support experience in an enterprise environment and 2 years of Active Directory and Office365 required; 5+ years’ technical support experience in an enterprise environment and 2+ years of Active Directory and Office365 preferred
- Certification(s): None required; None preferred
- License(s): None required; None preferred
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
- Basic understanding of network concepts is required (DHCP, DNS, VLANS, etc)
- Experience with ADFS, SSO, and certificates is a plus.
- Experience supporting and troubleshooting Vertafore and DocuSign applications is preferred.
- Strong organizational and customer service skills
- Ability to make decisions with the best interest of the firm and end-users in mind
- Demonstrates the organization’s core values, exuding behavior that is aligned with the firm’s culture
TECHNICAL, COMPUTER, AND SYSTEM-SPECIFIC SKILLS REQUIRED:
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Ability to learn any other appropriate program or software system used by the firm as necessary
OTHER REQUIREMENTS:
- None
SPECIAL WORKING CONDITIONS:
- Fast paced multi-tasking environment
- Travel up to 10% of the time
IMPORTANT NOTICE:
- This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodations to applicants and colleagues who need them for medical or religious reasons.
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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.
Skills Required
- At least 5 years of technical support experience in an enterprise environment
- At least 2 years of experience with Active Directory and Microsoft 365
- Basic understanding of networking concepts, including DHCP, DNS, and VLANs
- Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
- Strong organizational and customer service skills
- Experience with ADFS, SSO, and certificates
- Experience supporting Vertafore and DocuSign applications
The Baldwin Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Baldwin Group and has not been reviewed or approved by The Baldwin Group.
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Healthcare Strength — Health coverage includes flexible medical options, 24/7 telemedicine, mental health support, company‑paid life and disability, plus dental and vision. Feedback suggests these comprehensive offerings contribute meaningfully to total rewards.
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Leave & Time Off Breadth — Time‑off programs span parental leave, paid holidays, paid sick days, and flexible PTO, with some teams citing unlimited PTO. Feedback suggests flexible PTO depth is a valued element of the package.
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Equity Value & Accessibility — Equity grants are provided to all new hires. Feedback suggests broad‑based equity can enhance perceived fairness and long‑term value.
The Baldwin Group Insights
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What We Do
BRP is now The Baldwin Group! We’ve updated our name to reflect our unified group of talented teams across the country. The Baldwin Group is a cohesive group of experts in business insurance, employee benefits, retirement planning, and all areas of private and personal insurance. Since our founding in 2011, we’ve evolved from a local business into a national firm with a vast network of specializations and industry practices for the benefit of our more than two million clients across the country. In addition, we have built excellent relationships with a wide range of insurance company partners. These relationships, coupled with our entrepreneurial and family-oriented culture, and deep expertise enable us to seamlessly deliver a breadth of innovative solutions to clients. At The Baldwin Group, we help provide the solutions our clients need to have confidence and gain peace of mind as they pursue what’s possible for themselves, their families, and their businesses. Whether they are renting their first apartment or buying a larger home, opening a small business or taking their company public, we offer solutions to support them on every step of their journey. This has been our story since the beginning—we provide the indispensable expertise and quality insights that give our clients peace of mind to pursue their purpose, passion, and dreams. And that’s what The Baldwin Group will continue to do for years to come: we Protect the Possible℠.
