Top Remote IT Support & Helpdesk Jobs in Salt Lake City, UT

Provide AI-augmented technical support for web and mobile applications: triage and resolve tickets, meet SLAs, communicate with customers, identify trends, participate in release verification, and improve AI-assisted workflows.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Lead a technical support engineering team handling escalation triage, on-call management, coaching, knowledge-base creation, cross-functional collaboration, and hands-on case resolution for identity/security issues.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

Provide technical support, onboarding, lifecycle management, upgrades, integrations, migrations, and incident resolution for clinical applications and supporting infrastructure. Collaborate with clinical stakeholders, vendors, and IT teams to ensure reliable, secure, and compliant systems, assist with requirements, testing, documentation, and continuous improvement across clinical technology platforms.

Provide first-line technical support for the company's ERP (EBMS): troubleshoot web issues, handle queue duty, run upgrades and server migrations, train customers, and coordinate with Engineering on bug tracking and resolutions.

Senior technical lead for Microsoft infrastructure and collaboration services. Design, implement, and harden Windows Server, Active Directory, Microsoft 365, and Azure environments. Architect and support Microsoft Teams conferencing, Live Events, and enterprise streaming. Develop PowerShell automation, implement monitoring, troubleshoot complex platform issues, and ensure secure, resilient operations meeting federal compliance.

Provide Tier 1 and Tier 2 technical support for Humata Health's B2B SaaS, manage ticket triage/escalation and SLAs, implement and support AI-driven tools (chatbots, routing, predictive analytics), analyze support data to identify product/process improvements, and coordinate cross-functionally to ensure timely ticket resolution and a data-driven support culture.

Serve as first-line IT support for hardware, software, networking, and enterprise applications. Triage and resolve support tickets, manage onboarding/offboarding, administer Okta and endpoint management (Intune, Jamf), maintain device health and access controls, collaborate with Security and Engineering, document processes, and improve support workflows to ensure a secure, compliant, and user-friendly hybrid work environment.

Provide SharePoint administration and development support for FAA customers: design and deploy Power Apps, automate workflows with Power Automate, build Power BI reports, customize SharePoint (On-Prem/Online) using SPFx and PowerShell, manage site collections, create user accounts, gather requirements, troubleshoot issues, and lead or contribute to SharePoint projects.