Top Remote Operations & Support Jobs in Salt Lake City, UT

Processes retirement plan loan and distribution requests, prepares participant packages, verifies vesting, identifies defaults and RMDs, and communicates with participants, sponsors, advisors, vendors, and internal teams. Provides customer service, updates request status, performs data entry, interprets plan documents, maintains cybersecurity training, and pursues industry certifications. The role is fully remote with paid training and no retirement-industry experience required.

Provide technical support for Flashpoint Ignite to enterprise customers via ticketing, web meetings, and phone. Troubleshoot SAML, API, data, and desktop issues end-to-end, document resolutions, escalate complex defects to Engineering/Product, and contribute knowledge base content to improve customer experience.

Supports a Supervising Producer across production and post-production by managing task tracking, shoot logistics, client communications, approvals, deliverables, follow-ups, and workflow organization. The role coordinates calendars, travel, assets, releases, receipts, and meetings while proactively identifying risks and keeping projects moving. It requires executive support experience, familiarity with video production workflows, strong communication, emotional intelligence, AI fluency, and the ability to work independently during PST/MST hours.

IT Analyst Interns apply business analysis, data analytics, visualization, user experience, project management, and product management skills to real IT challenges. They complete individual and group projects, such as developing chatbots, dashboards, workflow automation tools, and cybersecurity solutions. Interns collaborate with Supply Chain, Finance, HR, R&D, Sales, Operations, and Quality teams during a 12-week program and may be considered for a future IT leadership rotation program.

Supports fundraising teams through prospect identification, segmentation, portfolio reviews, assignment recommendations, and workflow improvement. The role collaborates with fundraisers and analytics staff, analyzes donor activity and data, develops reports, improves processes and systems, and communicates recommendations to cross-functional stakeholders. It may also supervise staff or volunteers, manage recurring outreach processes, and travel occasionally.

Owns IT infrastructure, endpoint management, identity and access, security, compliance, vendor relationships, and employee support across corporate and clinical teams. The role designs scalable systems, resolves hardware and software issues, manages provisioning and deprovisioning, develops IT policies and documentation, supports HIPAA and SOC 2 compliance, and maintains disaster recovery and cybersecurity response practices. Periodic travel to regional offices is required.

Owns marketing operations, pipeline analysis, attribution, lead routing, HubSpot administration, and Salesforce alignment. Builds reporting and attribution models, manages funnel conversion and marketing automation, maintains data quality, and recommends improvements to pipeline generation. Partners with Marketing, Sales, SDR, and executive leadership to measure campaign performance, improve lead management, and support forecasting and GTM reviews.

Provide first-line customer and technical support for MDCalc products. Manage support tickets from intake through resolution, troubleshoot light technical issues, escalate complex problems to engineering, and follow up with users. Identify recurring issues, maintain documentation and knowledge-base content, improve support processes, monitor support metrics, and communicate product risks and updates to internal teams.

Own Stratus’s internal IT environment, including Microsoft Entra ID, Microsoft 365, identity access, SaaS applications, endpoint management, hardware assets, onboarding and offboarding, employee support, and compliance controls. Automate provisioning, license reconciliation, access reviews, and audit evidence collection using scripting and AI tools. Administer security, VPN, password management, documentation, and SOC 2/NIST-related processes while supporting a distributed workforce.

Leads revenue operations across Sales, Marketing, and Customer Success, including forecasting, planning, reporting, quota and compensation design, GTM systems, process optimization, and KPI management. Builds and leads the Revenue Operations team, evaluates AI and automation opportunities, manages the GTM technology stack, supports retention and churn forecasting, and drives cross-functional operating plans and business effectiveness.