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Top Remote Customer Success Jobs in Rochester, NY

864+ Job Results
14 Days Ago
USA
Remote
Hybrid
457 Employees
3-5 Years of Experience
457 Employees
3-5 Years of Experience
Software
As a Customer Success Manager, you will manage relationships with a defined book of business, driving customer adoption and retention of Ataccama solutions. Responsibilities include developing customer relationships, achieving revenue targets, and collaborating with multiple teams to enhance customer experiences and identify growth opportunities.
15 Days Ago
US
Remote
27 Employees
1-3 Years of Experience
27 Employees
1-3 Years of Experience
Software
As a Customer Success Engineer at Decodable, you will ensure customer satisfaction with the platform, providing technical support and guiding users through onboarding. You'll advocate for customers internally, help identify new use cases, and manage customer feedback to enhance the product.
15 Days Ago
US
Remote
346 Employees
3-5 Years of Experience
346 Employees
3-5 Years of Experience
Information Technology
The Customer Success Manager will enhance customer success by leveraging geospatial technical skills, managing key accounts, driving customer onboarding, and ensuring product adoption while maintaining regular communication with stakeholders.
15 Days Ago
United States
Remote
1,129 Employees
1-3 Years of Experience
1,129 Employees
1-3 Years of Experience
eCommerce • Retail • Software
The Renewals Specialist at Rithum will manage the renewal process for customer contracts, collaborate with Customer Success and Account Executives, and ensure a smooth transition for customers. Responsibilities include managing renewals, negotiating contracts, creating proposals, and maintaining forecasts, all with a focus on customer experience and revenue retention.
15 Days Ago
USA
Remote
5,001 Employees
7+ Years of Experience
5,001 Employees
7+ Years of Experience
Information Technology • Payments • Software
The Partner Success - Integrated Payments role focuses on building and managing strategic partnerships in the payments industry. Responsibilities include post-sale activities, enhancing partner engagement, onboarding clients, and developing sales strategies to maximize revenue. Collaboration, training, and consultative support are key elements to ensure partner success and maximize adoption of payment solutions.
Top Benefits:
401-K
Adoption Assistance
Child Care Benefits
+16 More
15 Days Ago
USA
Remote
51 Employees
130K-160K Annually
5-7 Years of Experience
51 Employees
130K-160K Annually
5-7 Years of Experience
Cloud • Software
The FedRAMP Authorization Specialist will lead compliance efforts for the Game Warden platform, orchestrating FedRAMP processes and collaborating with various departments. The role includes generating monitoring artifacts, interpreting security controls, conducting training sessions, and guiding clients through the authorization process.
Top Benefits:
401-K
Dental Insurance
Flexible Spending Account
+12 More
15 Days Ago
USA
Remote
39 Employees
3-5 Years of Experience
39 Employees
3-5 Years of Experience
Software
As a Customer Support Engineer, you will resolve customer issues, perform root cause analysis, report bugs, and work with cross-functional teams to enhance customer satisfaction and platform efficiency. You will utilize debugging skills to troubleshoot issues and gather customer feedback for product improvements.
15 Days Ago
United States
Remote
1,421 Employees
1-3 Years of Experience
1,421 Employees
1-3 Years of Experience
Fitness • Professional Services
The Manager, Client Success will lead a team of 8-10 Client Success Managers, focusing on customer engagement strategies, subscription retention, and team performance. This role involves coaching the team, conducting meetings, collaborating with other departments, and developing processes to enhance client relationships in the Mid-Market Accounts segment.
15 Days Ago
USA
Remote
30 Employees
1-3 Years of Experience
30 Employees
1-3 Years of Experience
Healthtech
As a Customer Experience Associate, you will manage daily outreach to members through phone, text, and email, driving enrollment and program participation. You are expected to handle a high volume of calls and maintain a high customer satisfaction score while providing empathetic communication and support.
Top Benefits:
401-K
Company Equity
Dental Insurance
+23 More
15 Days Ago
United States
Remote
4,788 Employees
1-3 Years of Experience
4,788 Employees
1-3 Years of Experience
Digital Media • Gaming • Software
The Multilingual Live Caption Specialist is responsible for providing real-time captioning for live events and broadcasts in multiple languages, ensuring accuracy and adherence to captioning guidelines. Responsibilities include collaborating with production teams, conducting quality checks, and staying updated on captioning technology.
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