Top Remote Customer Success & Experience Jobs in Raleigh-Durham, NC

Own enterprise customer relationships and the day-to-day success of AI engineering deployments. Partner with customers and field deployment engineers to resolve issues, prioritize work, capture use cases, shape product roadmaps, and drive account expansion. The role requires technical and commercial fluency, direct experience with enterprise AI deployments, and substantial customer-site travel.

Coordinate multiple SaaS customer onboardings by tracking requirements, dependencies, files, risks, and deliverables across internal teams. Support customer communications, escalate issues, maintain project visibility, and recommend process improvements. The role offers increasing ownership of customer accounts and implementation responsibilities.

The Customer Success Manager will enhance provider customer relationships, drive solution adoption, manage customer lifecycle, and promote renewals through strategic guidance and operational excellence.

Own onboarding, technical implementation, and ongoing success for advertising demand partners. Manage SSP, DSP, exchange, and programmatic integrations; troubleshoot delivery and performance issues; monitor revenue and build KPI dashboards; identify optimization opportunities; support forecasting and business planning; and collaborate with Sales, Ad Operations, Product, Engineering, and Project Management to scale processes and partnerships.

Manage a portfolio of live banking clients after go-live. Build stakeholder relationships, maintain workflows and configurations, troubleshoot platform issues, handle escalations and support tickets, and coordinate with product and engineering teams. Educate bank employees, communicate product releases, assist with strategic implementations, and de-escalate complex customer situations while ensuring timely issue resolution and successful platform adoption.

Guide customers through integrating APIs into web and mobile applications, troubleshoot issues using logs, monitor API performance, create JavaScript automation and sample code, and provide technical training and documentation. Serve as the primary technical customer contact, collaborate with Customer Success and product teams, gather feedback, and support onboarding, retention, and account growth.

Belong Health seeks passionate candidates for future job opportunities, focusing on empathetic patient care and innovative health insurance solutions for seniors. Send your resume.

Create developer-facing content and programs to drive revenue for the go-to-market team while collaborating with marketing and sales to support lead generation.

The Customer Success Engineer will lead deployments, serve as a technical advisor, and support customer engagement, focusing on product enhancements and user experience.

Optical Customer Success Engineers at Nokia provide expert technical support, foster relationships, and ensure customer satisfaction through proactive services and onboarding support.